Library Operations Lead — Neighborhood & Central

DC Government; Washington (District of Columbia); On-site; USD 87,000 - 98,000; Full time

Job summary

The DC Public Library is seeking Assistant Managers to oversee the day‑to‑day operations of Neighborhood branch libraries as well as the central MLK Library. You will work with staff, vendors, and community partners to implement programs and services that have system‑wide value, ensuring excellent resident experiences in person or online.

Under the direction of the Branch Manager, you will help plan and coordinate work plans, supervise staff, and support the library’s goals.

Qualifications

• Master’s degree from an accredited college or university in Library Science, Education, Social Work, Community Engagement/Development, or a related field.
• Three (3) years of experience managing the operations of a department and/or organization.
• Experience working in an urban public library providing oversight and delivering innovative services within a central library or diverse urban environment is preferred.
• Overseeing and coordinating the day-to-day operations and workflow of subordinate staff in a branch or department.
• Implementing programs and services for diverse populations in an urban setting that support the library’s overall goals, including work with staff, vendors, and outside organizations.
• Selecting, training, motivating, and evaluating staff of diverse abilities; providing regular feedback and coaching.
• Assisting with employment actions, including performance reviews and discipline, in accordance with policy.
• Managing conflicts, resolving complaints, and fostering a respectful and inclusive team environment.

Responsibilities

• Oversee and implement programs and services that support the library’s overall goals.
• Plans, directs, and coordinates, through management level staff, the work plan for assigned functions.
• Coordinate and oversee the day-to-day workflow of subordinate staff in the department.
• Oversee caseload for subordinate staff. Provides regular feedback and evaluation to staff.
• Assigns projects and programmatic areas of responsibility; provide direction and supervision on key projects.
• Assess and monitor workload, administrative and support systems, and internal reporting relationships.
• Select, train, motivate, and evaluate assigned personnel; provide or coordinate staff training.
• Work with employees to correct deficiencies; implement discipline and termination procedures.
• May hire and train new staff or assist supervisor with this process.
• Assist Manager with employment actions, including performance reviews, discipline and termination of employees in accordance with policy.
• Monitor departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.
• Assist with data management and management of community resource information.
• Manage inventory, approving or facilitating purchases as needed; negotiates related pricing contracts and verifies costs and receipts.
• Manage conflicts and resolves complaints about or within the department. Liaise between managers, customers and employees; help create and foster a respectful and inclusive team environment.
• May fill in for Supervisor in times of absence. Make executive decisions, hold meetings and provide accountability.
• Perform other related duties as assigned.

Skills

Staff supervision

Program coordination

Cross-functional collaboration

Education

Master's degree in Library Science or related field

Job description

The DC Public Library is seeking Assistant Managers to oversee the day‑to‑day operations of Neighborhood branch libraries as well as the central MLK Library. You will work with staff, vendors, and community partners to implement programs and services that have system‑wide value, ensuring excellent resident experiences in person or online.

Under the direction of the Branch Manager, you will help plan and coordinate work plans, supervise staff, and support the library’s goals.