Library IT Technician II: Advanced Tech Support

King William County Library System; Jurupa Valley, Northern (CA, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Tuition Assistance

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Short Term & Long-Term Disability

Training & Development

Wellness Resources

Job summary

King William County Library System is seeking an IT Technician II to provide advanced technical support across multiple library branches in the continental US time zones. You will maintain hardware, software, networks, and technology resources for staff and patrons, serving as a second-level support resource for complex issues.

The role involves assisting with technology projects, system upgrades, and ensuring reliable access to digital services and public computing, with 40 hours per week and

Qualifications

• 2+ years of technical support in multi-user environments.
• Experience supporting library technology and public computing.
• Strong troubleshooting in Windows and common productivity software.
• Excellent written and verbal communication.

Responsibilities

• Provide technical support for library staff and public technology systems.
• Travel to library branches as needed to provide onsite support.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other technology equipment.
• Support public access computers, Wi‑Fi networks, and printing systems used by library patrons.
• Assist with troubleshooting Enterprise applications and other library technology platforms.
• Manage user accounts, permissions, and system access for staff technology systems.
• Coordinate technology set‑up for new library locations, renovations, or branch expansions.
• Maintain inventory of technology and assist with asset tracking.
• Document technical procedures, troubleshooting steps, and system configurations.
• Collaborate with vendors and third‑party service providers for system maintenance and issue resolution.
• Assist with system updates, patches, and technology upgrades.
• Provide basic training and support for library staff on technology tools and systems.
• Reviews and escalates matters within the IT ticketing system. Recommends tickets violating the SLA to the Tech Manager.
• Other duties as assigned.

Skills

Windows troubleshooting

Network fundamentals

Public computing support

Documentation

Customer service

Multi-tasking

Teamwork

Education

Associate’s degree in information technology, Computer Science, or related field

Job description

King William County Library System is seeking an IT Technician II to provide advanced technical support across multiple library branches in the continental US time zones. You will maintain hardware, software, networks, and technology resources for staff and patrons, serving as a second-level support resource for complex issues.

The role involves assisting with technology projects, system upgrades, and ensuring reliable access to digital services and public computing, with 40 hours per week and