Library IT Technician II — Advanced Tech Support

Library Systems & Services, LLC.; Jurupa Valley, Northern (CA, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Tuition Assistance

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Short Term & Long-Term Disability

Training & Development

Wellness Resources

Job summary

Library Systems & Services is seeking an IT Technician II to provide advanced technical support for library technology across multiple branches, covering all continental US time zones. This 40-hour-per-week role includes travel to branches as needed and ongoing maintenance of hardware, software, networks and public computing environments.

You will diagnose and resolve complex technical issues, install and configure desktops, laptops, printers and scanners, support enterprise applications and IL

Qualifications

• Associate degree or equivalent experience in IT
• At least 2 years of technical support in a multi-user environment
• Familiarity with library technology environments is a plus

Responsibilities

• Provide technical support for library staff and public technology systems.
• Travel to library branches as needed to provide onsite support.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other technology equipment.
• Support public access computers, Wi‑Fi networks, and printing systems used by library patrons.
• Assist with troubleshooting Enterprise applications and other library technology platforms.
• Manage user accounts, permissions, and system access for staff technology systems.
• Coordinate technology set-up for new library locations, renovations, or branch expansions.
• Maintain inventory of technology and assist with asset tracking.
• Document technical procedures, troubleshooting steps, and system configurations.
• Collaborate with vendors and third‑party service providers for system maintenance and issue resolution.
• Assist with system updates, patches, and technology upgrades.
• Provide basic training and support for library staff on technology tools and systems.
• Reviews and escalates matters within the IT ticketing system. Recommends tickets violating the SLA to the Tech Manager.
• Other duties as assigned.

Skills

Troubleshooting Windows

Networking concepts

Public computing environments

Documentation

Customer service

Time management

Independent and team work

Education

Associate’s degree in information technology, Computer Science, or related field

Tools

Ticketing system

Printer maintenance

ILS familiarity

Job description

Library Systems & Services is seeking an IT Technician II to provide advanced technical support for library technology across multiple branches, covering all continental US time zones. This 40-hour-per-week role includes travel to branches as needed and ongoing maintenance of hardware, software, networks and public computing environments.

You will diagnose and resolve complex technical issues, install and configure desktops, laptops, printers and scanners, support enterprise applications and IL