Library IT Support Specialist On-Call

Infodepot; Spartanburg (SC); On-site; USD 33,858 - 40,556; Full time

Job summary

Infodepot is seeking a Support Specialist in Spartanburg, SC to provide levels 1 & 2 technical support and assist users with hardware and software issues. The ideal candidate must have a high school diploma and relevant experience, with strong knowledge of operating systems and MS Office. The role requires excellent communication skills and a commitment to customer service. The position is full-time, working 40 hours a week with a salary of $3,334 per month, effective June 1, 2026.

Qualifications

• High school diploma required with relevant experience; degrees preferred.
• Experience providing technical support in a library or similar environment.
• Strong understanding of operating systems and MS Office software.

Responsibilities

• Provide levels 1 & 2 technical support for hardware and software issues.
• Monitor support tools/portals for alerts.
• Document trouble tickets and service requests.

Skills

Technical support experience

Knowledge of Windows and MS Office

Excellent communication skills

Problem-solving skills

Customer-focused attitude

Education

High school diploma

Associate's or Bachelor's degree in a related field

Job description

Infodepot is seeking a Support Specialist in Spartanburg, SC to provide levels 1 & 2 technical support and assist users with hardware and software issues. The ideal candidate must have a high school diploma and relevant experience, with strong knowledge of operating systems and MS Office. The role requires excellent communication skills and a commitment to customer service. The position is full-time, working 40 hours a week with a salary of $3,334 per month, effective June 1, 2026.