Library IT Project Manager

Mecklenburg County Government; Charlotte (NC); On-site; USD 73,000 - 91,000; Full time

Job summary

Charlotte Mecklenburg Library is seeking a Library IT Project Manager to join a small, collaborative team responsible for enterprise-wide technology systems across the Library. The role supports Main Library tech spaces, audio/visual systems, and customer-facing technology, with occasional evening/weekend duties.

Success requires strong collaboration, communication, and project management skills, plus coordination with Mecklenburg County IT and external partners.

Qualifications

• Minimum of five years of experience in project management or as a project coordinator.
• Bachelor’s degree in business administration, project management or related field.
• Project Management Certification and valid North Carolina or South Carolina driver's license.

Responsibilities

• System administration of enterprise-wide applications to ensure reliable technology services.
• Coordinate support from Mecklenburg County ITS for library technology projects.
• Manage vendor relationships, contract negotiations and monitors service-level compliance.
• Contribute regular reports and statistics of enterprise systems and initiatives.
• Performs ongoing needs assessments of library technology to inform future systems.

Skills

Project management

Communication

Organizational skills

Team collaboration

Negotiation

Problem solving

Customer service

Time management

Education

Bachelor's degree in business administration or project management

Tools

Microsoft Office Suite

Job description

Library IT Project Manager
Charlotte Mecklenburg Library

“Followyour calling, Find your career”

Salary Range $72,720.00 - $90,900.00
This is an exempt (salaried)position. Pay rates are based on education, skill, experience level andinternal equity. Internal equity considerations include an assessment of theapplicant’s salary history and qualifications in comparison to the market rateand requirements for the job.

Location:
Temporarily until Main Library opens: Library Admin Center - 510 Stitt Rd Charlotte, NC 28213
Main Library - 310 N. Tryon. St Charlotte, NC 28202

CharlotteMecklenburg Libraryis one of America’s leading urban public libraries,serving one of the country’s great emerging metropolitan areas in NorthCarolina. Our library system serves a community of approximately one millioncitizens in the city of Charlotte and the towns of Matthews, Pineville, MintHill, Davidson, Cornelius, and Huntersville – all located in MecklenburgCounty. Accessible and welcoming to all, our library celebrates the joy ofreading, fosters learning and growth, connects people to each other and theworld, and inspires individuals with what they can achieve. Through our 21locations, online, and through targeted outreach, we deliver exceptionallibrary services and programs with a mission to create a community of readersand empower individuals with free access to information and the universe ofideas.

Position Summary:

The Library IT Project Manager is a key member of a small, collaborative, andresponsive team responsible for the enterprise-wide administration and supportof multiple Library-specific technology systems and applications. This rolemanages and supports technology systems and initiatives across the Library,working closely with staff at all levels of the organization.

The position willeventually be based at the new Main Library, with a particular focus onsupporting its unique technology spaces, specialized systems, and audio/visualtechnologies, as well as those at ImaginOn. The Library IT Project Manager willalso provide technology assistance to Library customers when specializedsupport is needed.

Success in thisrole requires strong collaboration, communication, project management, andproblem-solving skills, along with the ability to work effectively as part of asmall team responsible for critical Library technology systems. The positionrequires regular coordination with Mecklenburg County IT and other internal andexternal partners. Occasional evening and weekend work may be required tosupport special events and technology needs at Main Library.

Essential Functions:

• Systemadministration of enterprise-wide applications to ensure reliable technologyservices to both internal and external customers.
• Coordinate supportfrom Mecklenburg County ITS for library technology projects
• Manage vendorrelationships, contract negotiations and monitors service-level compliance
• Contribute regularreports and statistics of enterprise systems and initiatives
• Performs ongoingneeds assessments of library technology to assure that new developments areincorporated in future systems
• Determinefinancial and business analysis resulting in documentation of expectations inestablishing project initiation and scope management.
• Manage scope ofproject to ensure success in meeting timelines, budget, and customerexpectations.
• Establish andmanages project expectations.
• Establish projectteam leadership and determines resources allocation for project(s).
• Determine staffingand training requirements and manages all team tasks.
• Direct the design,development and maintenance of systems, programs, and systems software to meetthe ever-changing needs of the Library.
• Manage and oversee the collection and documentation of business requirements and technicalspecifications.

Minimum Qualifications:

Minimum of five years of experience in project management or as a project coordinator

Education:

Bachelor’s degree in business administration, project management or related field

Combination of relevant education and relevant experience accepted? Yes

Licenses and Certifications:

• Project ManagementCertification
• Valid NorthCarolina or South Carolina Driver's License

Preferred Qualifications:

• Three (3) years ofexperience providing technical support and troubleshooting hardware andsoftware issues in a professional environment, including Windows 11, desktopand laptop computers, peripherals, and software applications, with demonstratedability to effectively assist users with varying levels of technicalexperience.
• Experience withmeeting room audio/visual systems

Knowledge, Skills and Abilities:

Knowledge of:

• Proficient inlatest technology for IT systems and management.
• Proficient inMicrosoft Office Suite or related software.
• Proficient inlearning, deploying and support enterprise level software

Skills:

• Excellent verbal, grammaticaland written communication skills
• Excellent interpersonal andcustomer service skills
• Excellent organizationalskills with attention to detail
• Excellent time managementskills with attention to detail

Abilities:

• Communication:Clearly conveying information and ideas through a variety of media toindividuals or groups in a manner that engages the audience and helps themunderstand and retain the information provided
• BuildingPartnerships: Identifying opportunities and taking action to build strategicrelationships between one’s area and other areas, teams, departments, units ororganizations to help achieve business goals
• Collaboration:Working effectively and cooperatively with others; establishing and maintaininggood working relationships
• Driving forResults: Setting high goals for personal and group accomplishment; usingmeasurement methods to monitor progress toward goals; tenaciously working tomeet or exceed goals while deriving satisfaction from that achievement andcontinuous improvement
• Initiating Action:Taking prompt action to accomplish objectives; taking action to achieve goalsbeyond what is required; being proactive
• Follow Up:Monitoring the results of delegations, assignments, or projects, consideringthe skills, knowledge and experience of the assigned individual and thecharacteristics of the assignment or project
• Negotiation:Effectively exploring alternatives and positions to reach outcomes that gainthe support and acceptance of all parties
• Managing Conflict:Dealing effectively with others in an antagonistic situation; using appropriateinterpersonal styles and methods to reduce tension or conflict between two ormore people

Computer Skills:

Proficient in various applicable computer programs including Microsoft Office Suite

Work Environment:

Works in an office setting with moderate noise

Selection:

This classification has been identified as having a role in the developmentofADA compliant technologies and for which the incumbent agrees tofollowCounty policies to the best of their abilities in order to meetthese obligations.

Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made tohelp enablequalified individuals with disabilities to perform the essential functions.

Disclaimer Statement:

This is not intended to be an all-inclusive list of job-relatedresponsibilities, duties, skills, requirements orworking conditions.Other duties may be assigned based on business need and the supervisor’srequest.Mecklenburg County reserves the right to revise the jobdescription at any time. Designated positionsmay be required to assist inemergency and/or disaster situations.