Library Associate - Teen Services

Mecklenburg County Government; Charlotte, Northern (NC, KY); Hybrid; USD 35,000 - 43,000; Full time

Job summary

Charlotte Mecklenburg Library – ImaginOn Teen Loft in Charlotte, NC seeks a Library Associate to run teen programs, assist with teen technology and outreach, and maintain a welcoming branch environment.

The role emphasizes collaboration with Teen Services, outreach to partners, and delivering high-quality customer service while guiding youth toward college and career readiness.

Qualifications

• Minimum of two years of library, retail, computer, or customer service experience.
• High School Diploma or equivalent is required.
• Combination of relevant education and relevant experience accepted.

Responsibilities

• Staff information desk and serve customers across service points.
• Plan, develop, and deliver teen programming (ages 12–18) and support 9–12 year olds.
• Provide technology and digital literacy support for teens and preteens.

Skills

Technology adeptness

Interpersonal & customer service

Time management

Adaptability

Communication

Collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Social media platforms

Maker technology

Job description

Library Associate
Charlotte Mecklenburg Library – ImaginOn Teen Loft

“Followyour calling, Find your career”

Please applyby 09/24/2026

Hiring Range: $25.53 - $31.27

This is a non-exempt (hourly) position. Pay rates are based on education,skill, experience level and internal equity. Internal equity considerationsinclude an assessment of the applicant’s salary history and qualifications incomparison to the market rate and requirements for the job.

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

ImaginOn: The Joe & Joan Martin Center is a one-of-a-kind youth destination located in Charlotte, NC, in the heart of the cultural arts district. This collaborative effort between the Charlotte Mecklenburg Library and Children’s Theatre of Charlotte is a 102,000-square-foot facility ranked by Livability.com as the No. 1 children’s library in the United States. ImaginOn is visited by more than 300,000 people annually and features two state-of-the-art theatres, a dedicated library space for kids 11 and under, four multi-use classrooms, a teen-only library, a multimedia production studio, and interactive exhibit space. With cutting edge services and library collections, an award-winning professional theatre and innovative education programs, ImaginOn brings stories to life through extraordinary experiences that challenge, inspire and excite young minds.

The Library Associate works within the branch team to create a welcoming and engaging environment for teens. The Library Associate leads age-appropriate programs for teens and preteens including college and career readiness, leadership and life skills, technology including music creation and 3D printing, and more! This position represents the library in the community and facilitates outreach to various communities and area partners. The LibraryAssociate participates in systemwide teams and works collaboratively with staff in Teen Services. Strong programming and outreach experience with an eye on inclusivity is highly desirable. Proven ability to build and maintain library and community partnerships is a plus as well as developing positive and ongoing relationships with library users and community partners. Must be a highly collaborative team player and a strong individual contributor. Supervisory skills are highly desirable as well as the ability to inspire excellence in a diverse staff. Must be able to work with limited supervision and exercise sound independent judgment. The incumbent will also be responsible for staffing a busy information desk and serving customers of all ages and abilities.

Schedule

Full-Time 40 hours per week, Benefit Eligible

M-F 8:00AM – 5:00pm

Works Thursday evening 11:00am – 8:00pm

Rotating weekends

Location

ImaginOn Library

300E 7th St

Charlotte,NC 28202

Position Summary

Perform professional and technical library work with teens and preteens as well as helps Children’s and Access Services as needed. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers.

Essential Functions

• Strong programming and outreach experience is highly desirable. The Teen Services Associate will coordinate and develop relevant and inclusive programming including college and career readiness, leadership skills, community service, and technology skills needed to meet community desires.
• Proven ability to build and maintain community partnerships is a plus as well as developing positive and ongoing relationships with families, library users, staff, and community partners.
• Prepare monthly reports
• Facilitate group visits for customers
• Utilize integrated library systems software
• Provide service desk coverage
• Assist customers at several service points
• Train and assist customers on various library policies, procedures, and processes
• Maintain library’s collection of materials including shelf reading
• Assist with the VolunTeen program
• Promote and markets library’s programs; collaborating with Marketing and Communication to generate flyers and materials such as social media posts pertaining to programs
• Plan, develop, and deliver developmentally appropriate and inclusive programming for teens ages 12–18 as the primary audience, while supporting programming for preteens ages 9–12. Create and maintain attractive and appropriate bulletin boards and displays
• Provide technology and digital literacy support to preteens and teens, including assistance with online resources and applications.

Minimum Qualifications

Experience:

• Minimum of two years of library, retail, computer, or customer service experience

Education:

• High School Diploma or equivalent

Education/Experience:

• Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications

• Associate’s degree
• Makerspace technology such as sewing machines, 3D printing, video or music editing software, photography and graphic design
• Knowledge of integrated library systems software (IE: Polaris)
• At least three years of library, customer service and or social services experience
• Experience working with special needs teens

Knowledge, Skills, and Abilities

• Knowledge of Alpha-numeric sorting systems
• Various library systems
• Telephone etiquette
• Young adult literature and developmental stages of teenagers

Skills

• Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail

Abilities

• Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
• Communication: Clearly conveying information to individuals or groups
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
• Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills

• Proficient in various computer applications including Microsoft Office Suite
• Proficient with social media platforms and computer gaming
• Experience with and willingness to learn technology in the makerspace

Work Environment

Works in a large, physically open library environment with variable and at times high noise levels, frequent movement and public interaction, and occasional large crowds, performances, and school groups.

Proficient with social media platforms and computer gaming

Selection

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.