Library Help Desk Student Assistant

Liberty University; Lynchburg (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Liberty University’s Jerry Falwell Library is seeking a part-time Student Worker Assistant to support library departments and provide first-line customer service to students and staff. The role emphasizes punctuality, professional conduct, and accurate information delivery.

Responsibilities include assisting with research help, basic tech support, and daily operations while adhering to university policies and contributing to a respectful, efficient library environment.

Qualifications

• Current student in good academic standing.
• Federal Work Study approved preferred.
• One year of college education preferred.
• Second language proficiency preferred.
• Some knowledge of Library of Congress classification and call number system is preferred.

Responsibilities

• Delivers excellent customer service at Jerry Falwell Library service desks, answering basic directional, research, and computer/technical questions.
• Provides research assistance using basic databases, e-books, and computer searching techniques.
• Troubleshoots computers, answers printer questions, and keeps printer paper stocked.
• Completes hourly counts, provides directions, and maintains a clean, distraction-free environment.
• Reports to the Learning Commons Manager and Customer Service Supervisors.

Skills

Customer service

Communication

English proficiency

Organization

Problem solving

Education

Current student in good academic standing

Federal Work Study approved

One year of college education

Second language proficiency

Knowledge of Library of Congress classification

Job description

Liberty University’s Jerry Falwell Library is seeking a part-time Student Worker Assistant to support library departments and provide first-line customer service to students and staff. The role emphasizes punctuality, professional conduct, and accurate information delivery.

Responsibilities include assisting with research help, basic tech support, and daily operations while adhering to university policies and contributing to a respectful, efficient library environment.