Customer Service Student Assistant - Jerry Falwell Library

Liberty University, Inc.; Lynchburg (VA); On-site; USD 16,531 - 20,664; Part time

Job summary

Liberty University, Inc. is seeking a part-time Student Worker Assistant for the Jerry Falwell Library in Lynchburg. This role involves delivering exceptional customer service, conducting communication, and assisting with library operations while adhering to University policies.

The ideal candidate must be a current student in good academic standing, have strong organizational skills, and be available to work 12–18 hours per week, including mornings and special events.

Qualifications

• Must be a current student and maintain good academic standing.
• Federal Work Study approval is preferred.
• Must be able to communicate in English effectively.

Responsibilities

• Deliver excellent customer service at the library.
• Answer library customer queries related to direction, research, and technology.
• Maintain a clean and organized service environment.

Skills

Communication and comprehension

Public communication skills

Organizational skills

Problem solving

Education

Current student in good academic standing

GPA 3.0 or above (preferred)

One year of college education (preferred)

Previous customer service experience (preferred)

Second language proficiency (preferred)

Job description

Job Summary

Jerry Falwell Library Student Worker Assistant will work independently, exercising good judgment and discretion in interactions with library staff and customers. They will support one or more departments within the Jerry Falwell Library.

Essential Functions and Responsibilities

Conduct themselves as a professional: be on time, reliable for scheduled hours, adhere to the library dress code, and follow instructions.

Communicate clearly, including responding to emails in a timely manner, answering the phones, and alerting the supervisor to changes in schedule.

Perform other duties as assigned by the supervisor and library administration.

Strictly adhere to Liberty University policies and represent the University in an exemplary manner.

Work effectively as a team member, embracing and fostering LU’s mission.

Customer Service Assistant

Deliver excellent customer service by answering basic directional, research, and technology-related questions from library customers. Maintain a vigilant posture while staffing service desks.

Provide research assistance to customers in locating library resources using basic databases, electronic books, and computer searching techniques.

Give basic technology assistance by troubleshooting computers, answering printer questions, and keeping printer paper stocked.

Complete hourly counts, provide directions, and maintain a clean and clutter-free environment conducive to study.

Support customers who may need assistance.

Qualifications and Credentials

Education: Current student in good academic standing.

Federal Work Study approved preferred.

Preferred qualifications: GPA 3.0 or above; one year of college education; previous customer service experience; second language proficiency; knowledge of Library of Congress classification and call number system.

Abilities and Competencies

• Communication and comprehension: effectively communicate verbally and in writing, speak and write English professionally.
• Public communication skills: represent Liberty University professionally to diverse customers.
• Organizational skills: computer and scheduling skills.
• Problem solving: reason, analyze information, and apply judgment to solve routine and complex problems.

Physical and Sensory Abilities

• Travel to local and campus locations.
• Perform deskwork/typing.
• Hear and speak orally.
• Stand, walk, climb stairs.
• Handle materials, reach overhead, kneel or stoop, lift 10 pounds.

Working Conditions

Environment: climate-controlled, well lighted, moderate noise, may facilitate outdoor events.

Work Hours and Location

Part-time, 12–18 hours per week, willing to work mornings and occasional special events.

Location: Lynchburg – In Office

Equal Opportunity Statement

Liberty University is an Equal Opportunity Employer. It is our moral and legal obligation to conduct recruitment, hiring, training, and promotion practices without regard to race, color, ancestry, age, sex, national origin, pregnancy, disability, military veteran status, or other protected statuses. The University is in full compliance with federal and state law, including Title VII of the 1964 Civil Rights Act and all applicable statutes.