Library Engagement & Events Coordinator

C001 New Jersey Institute of Technology; United States; On-site; USD 64,000 - 104,000; Full time

Benefits offered by this job

Union: PSA

Job summary

The New Jersey Institute of Technology seeks a customer-focused Coordinator of Library Engagement and Operations to support daily public service at the Robert W. Van Houten Library.

Reporting to the Director of Library Operations, you will coordinate events, outreach, student engagement, and communications to promote library spaces, services, and resources. This 35-hour, on-site role requires collaboration with campus partners, managing room reservations, social media content, and outreach

Qualifications

• Bachelor's degree required.
• Minimum of three (3) years of progressively responsible experience in customer service, libraries, communications, or a related field.
• Strong organizational, interpersonal, communication, and customer service skills.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience using Microsoft Office, Google Workspace, and social media platforms used for communication and outreach.

Responsibilities

• Works the 9 am to 5 pm shift to support day-to-day service desk operations, provides public service desk coverage, and assists with scheduling for public service staff and student employees to ensure consistent operations and customer service support.
• Provides patron support for access services, course reserves, resource sharing, account issues, and general inquiries.
• Troubleshoots basic service issues and refers specialized requests to appropriate staff.
• Organizes room reservations, event spaces, and service and outreach calendars.
• Assists with training and onboarding student employees.
• Maintains service procedures, schedules, and training documentation.
• Identifies and recommends workflow improvements to support efficient service delivery.

Skills

Organizational skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Education

Bachelor’s degree

Tools

Microsoft Office

Google Workspace

Social media

Job description

The New Jersey Institute of Technology seeks a customer-focused Coordinator of Library Engagement and Operations to support daily public service at the Robert W. Van Houten Library.

Reporting to the Director of Library Operations, you will coordinate events, outreach, student engagement, and communications to promote library spaces, services, and resources. This 35-hour, on-site role requires collaboration with campus partners, managing room reservations, social media content, and outreach