Library Engagement & Operations Coordinator

New Jersey Institute of Technology; Newark (NJ); On-site; USD 64,000 - 104,000; Full time

Job summary

The New Jersey Institute of Technology seeks a customer-focused, organized professional to serve as the Coordinator of Library Engagement and Operations for the University Libraries. Reporting to the Director of Library Operations, the coordinator supports daily public service operations at the Robert W.

Van Houten Library and helps maintain a welcoming, student-centered library environment. This role coordinates library events, outreach, student engagement, and communications that promote

Qualifications

• Bachelor's degree required.
• Minimum of three (3) years of progressively responsible experience in customer service, libraries, communications, or a related field.
• Strong organizational, interpersonal, communication, and customer service skills.
• Experience using Microsoft Office, Google Workspace, and social media platforms used for communication and outreach.
• Ability to sit or stand for extended periods, or move materials and equipment weighing up to 50 pounds.

Responsibilities

• Works the 9 am to 5 pm shift to support day-to-day service desk operations, provides public service desk coverage, and assists with scheduling for public service staff and student employees to ensure consistent operations and customer service support.
• Provides patron support for access services, course reserves, resource sharing, account issues, and general inquiries.
• Troubleshoots basic service issues and refers specialized requests to appropriate staff.
• Organizes room reservations, event spaces, and service and outreach calendars.
• Assists with training and onboarding student employees.
• Maintains service procedures, schedules, and training documentation.
• Identifies and recommends workflow improvements to support efficient service delivery.

Skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office

Google Workspace

Social media management

Public service

Interpersonal skills

Education

Bachelor's degree

Tools

None

Job description

The New Jersey Institute of Technology seeks a customer-focused, organized professional to serve as the Coordinator of Library Engagement and Operations for the University Libraries. Reporting to the Director of Library Operations, the coordinator supports daily public service operations at the Robert W.

Van Houten Library and helps maintain a welcoming, student-centered library environment. This role coordinates library events, outreach, student engagement, and communications that promote