Coordinator of Library Operations and Engagement

C001 New Jersey Institute of Technology; United States; On-site; USD 64,000 - 104,000; Full time

Benefits offered by this job

Union: PSA

Job summary

The New Jersey Institute of Technology seeks a customer-focused Coordinator of Library Engagement and Operations to support daily public service at the Robert W. Van Houten Library.

Reporting to the Director of Library Operations, you will coordinate events, outreach, student engagement, and communications to promote library spaces, services, and resources. This 35-hour, on-site role requires collaboration with campus partners, managing room reservations, social media content, and outreach

Qualifications

• Bachelor's degree required.
• Minimum of three (3) years of progressively responsible experience in customer service, libraries, communications, or a related field.
• Strong organizational, interpersonal, communication, and customer service skills.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience using Microsoft Office, Google Workspace, and social media platforms used for communication and outreach.

Responsibilities

• Works the 9 am to 5 pm shift to support day-to-day service desk operations, provides public service desk coverage, and assists with scheduling for public service staff and student employees to ensure consistent operations and customer service support.
• Provides patron support for access services, course reserves, resource sharing, account issues, and general inquiries.
• Troubleshoots basic service issues and refers specialized requests to appropriate staff.
• Organizes room reservations, event spaces, and service and outreach calendars.
• Assists with training and onboarding student employees.
• Maintains service procedures, schedules, and training documentation.
• Identifies and recommends workflow improvements to support efficient service delivery.

Skills

Organizational skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Education

Bachelor’s degree

Tools

Microsoft Office

Google Workspace

Social media

Job description

Title: Coordinator of Library Operations and Engagement

Department: Library Operations

Reports To: Director of Library Operations

Position Summary

The New Jersey Institute of Technology seeks a customer-focused, organized, and collaborative professional to serve as the Coordinator of Library engagement and Operations for the University Libraries. Reporting to the Director of Library Operations, this position supports daily public service operations at the Robert W. Van Houten Library and helps maintain a welcoming, student-centered library environment. The Coordinator supports library events, outreach, student engagement, and communications that promote awareness and use of library spaces, services, and resources. The position coordinates programming, social media, promotional initiatives, and event logistics across the University Libraries. Working collaboratively with library staff and campus partners, the Coordinator exercises independent judgment to support operational priorities and deliver engaging, high-quality programs and services. This is a full-time, 35-hour, on-site work schedule, typically Monday through Friday. Evening and weekend hours will be required based on library operations, events and the academic calendar.

Essential Functions

Service Operations (45%)

• Works the 9 am to 5 pm shift to support day-to-day service desk operations, provides public service desk coverage, and assists with scheduling for public service staff and student employees to ensure consistent operations and customer service support.
• Provides patron support for access services, course reserves, resource sharing, account issues, and general inquiries.
• Troubleshoots basic service issues and refers specialized requests to appropriate staff.
• Organizes room reservations, event spaces, and service and outreach calendars.
• Assists with training and onboarding student employees.
• Maintains service procedures, schedules, and training documentation.
• Identifies and recommends workflow improvements to support efficient service delivery.

Engagement and Outreach (40%)

• Coordinates event logistics, setup, and breakdown for library-wide events and outreach activities in collaboration with campus partners.
• Supports operational coordination for library programs and events while maintaining a clear distinction from the instructional and content-focused programming responsibilities of subject liaison librarians.
• Maintains promotional materials and social media content in collaboration with subject liaison librarians and the leadership team, consistent with institutional brand standards.

Assessment and Administrative (15%)

• Tracks participation and service data and prepares routine reports to support library operations and outreach activities.
• Maintains outreach calendars, project timelines, and related administrative documentation, as appropriate.
• Assists with monitoring student employee budgets and operational expenses.

Additional Functions

• Supports day-to-day library operations and serves in place of the Director of Library Operations, as needed, to help maintain continuity of public service and operational functions.
• Participates in campus committees, meetings, and working groups related to student engagement, outreach, and student success initiatives.
• Responsibilities may be adjusted as needed to support operational and departmental needs.

Pre-Requisite Qualifications

• Bachelor’s degree required.
• Minimum of three (3) years of progressively responsible experience in customer service, libraries, communications, or a related field.
• Strong organizational, interpersonal, communication, and customer service skills.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience using Microsoft Office, Google Workspace, and social media platforms used for communication and outreach.
• Ability to sit or stand for extended periods, or move materials and equipment weighing up to 50 pounds.

Preferred Qualifications

• Experience working in higher education, student services, or an academic library environment.
• Experience supporting or organizing student-facing events, programs, or outreach activities.
• Familiarity with library systems, event scheduling platforms, social media tools, or campus engagement software.
• Experience working with or supporting student employees in a customer service environment.

Compensation and Benefits

• Union: Professional Staff Association (PSA)
• Range: Professional Staff -20
• Compensation: $64,000.00 - $103,804.00
• NJIT considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.
• This pay range represents base pay only and excludes any additional items such as incentives, bonuses, or other items.
• FLSA: Exempt
• Time Type: Full time
• Pay Rate: Salary
• Additional Information: As an EEO employer NJIT is committed to building a diverse and inclusive teaching, research, and working environment and strongly encourages applications from individuals with disabilities, minorities, veterans, and women.
• Employment at NJIT is subject to the provisions of New Jersey First Act which mandates new employees, who are not NJ residents, to establish primary residence in New Jersey within one year of their appointment to certain positions. The law does not apply to any individual employed at NJIT on a temporary or per semester basis as a visiting or adjunct professor, teacher, lecturer, researcher or administrator. For more information on the act please click here.

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When you work at New Jersey Institute of Technology (NJIT), you become part of a dynamic and innovative community dedicated to advancing education, research, and technological excellence.

Recognized as New Jersey’s premier public polytechnic university, NJIT serves a diverse population of over 12,000 students across six colleges and schools, offering a forward-thinking academic environment in the heart of Newark, just minutes from New York City.

At NJIT, we are committed to fostering a workplace culture rooted in inclusion, collaboration, and excellence. Employees are empowered to grow professionally, contribute to meaningful work, and support a mission that shapes the future of technology, education, and research.

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