Library Customer Service Supervisor & Team Coach

Mid--continent-Public-Librar; Excelsior Springs (MO); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Mid-Continent Public Library in Excelsior Springs, MO is seeking a Full-Time Customer Service Supervisor to lead service excellence on the service floor and support branch management with training, operations, and daily activities.

You will coach staff, ensure technology and reader services standards, and respond to incidents. The role requires strong communication, reliability, and a customer‑first attitude.

Qualifications

• 2+ years of customer service experience.
• Ability to train staff and coach on service standards.
• Experience interacting with the public on the service floor.

Responsabilités

• Engage with customers on the service floor; role model exceptional service.
• Provide on-the-job coaching to staff on service standards.
• Lead building operations, including opening/closing and vendor liaison.
• Coordinate room reservations and communications; support security needs.
• Provide in-person and phone-based customer service; guide users of library resources.
• Assist with materials processing, shelving, and basic custodial tasks.
• Manage and respond to unexpected events in the absence of management.

Connaissances

Customer service

Leadership

Training

Communication

Problem solving

Formation

High School Diploma/GED

Description du poste

Mid-Continent Public Library in Excelsior Springs, MO is seeking a Full-Time Customer Service Supervisor to lead service excellence on the service floor and support branch management with training, operations, and daily activities.

You will coach staff, ensure technology and reader services standards, and respond to incidents. The role requires strong communication, reliability, and a customer‑first attitude.