Library Customer Service Supervisor — Lead & Elevate

Olathe Public Library; Olathe, Northern (KS, KY); Hybrid; USD 36,000 - 41,000; Full time

Job summary

Olathe Public Library in Downtown Olathe is seeking a Library Customer Service Supervisor to lead and support our front-line team at the Downtown Library. You will oversee daily operations, mentor staff, and ensure service standards are met with a focus on delivering exceptional customer experiences.

Requirements include four years in customer service, at least one year of supervisory experience, and a Bachelor’s degree or equivalent.

Qualifications

• Four years of customer service experience required.
• One or more years of supervising customer service staff preferred.
• Bachelor’s degree or equivalent in a related field required.
• Valid driver’s license may be required depending on duties.
• Proficiency in English; Spanish and American Sign Language a plus.

Responsibilities

• Create and manage schedules for direct reports to ensure coverage of tasks and duty rotations.
• Coach, develop, and assess staff performance through regular feedback and one-on-one meetings.
• Recommend new hires, promotions, and disciplinary actions as appropriate.
• Respond to customer complaints, escalations, and complex issues; monitor customer interactions and outcomes.
• Identify and implement process improvements to enhance efficiency and service quality.

Skills

Leadership

Customer service

Communication

Coaching/mentoring

Scheduling

Education

Bachelor's degree

Job description

Olathe Public Library in Downtown Olathe is seeking a Library Customer Service Supervisor to lead and support our front-line team at the Downtown Library. You will oversee daily operations, mentor staff, and ensure service standards are met with a focus on delivering exceptional customer experiences.

Requirements include four years in customer service, at least one year of supervisory experience, and a Bachelor’s degree or equivalent.