Library Customer Service Lead - Training & Scheduling

Liberty University, Inc.; Lynchburg (VA); Presencial; USD 45 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement plans

Tuition assistance

Resumo da oferta

Liberty University, Inc. in Lynchburg, VA is seeking a Customer Service Supervisor to lead the Learning Commons CSSI team, schedule staff, and design training to ensure exceptional patron service.

You will manage the library’s book tower and robotics system, supervise up to a dozen staff on shift, and coordinate onboarding and evaluations. The role requires a four-year degree or equivalent, two+ years of supervisory experience, and strong written and verbal communication.

Qualificações

• Four-year degree or equivalent years of experience in account management, customer service, or library work.
• Two plus years of supervisor/management experience with mentoring, training, and staff development.
• Strong commitment to public service; effective communication in writing and speech.
• Ability to lift up to 20 pounds and meet driver certification requirements.

Responsabilidades

• Supervises, trains, and evaluates CSSI positions and maintains department manual.
• Writes and manages schedules for all department student employees and CSSIs.
• Maintains book stacks, lockers, and lost/found accessibility for customers.
• Completes new hire paperwork and termination procedures; maintains employee records.
• Provides shift supervision and building oversight during nights and weekends; ensures 100+ hours of operation.

Conhecimentos

Supervisory experience

Customer service

Training

Communication

Organization

Formação académica

Bachelor’s degree

Descrição da oferta de emprego

Liberty University, Inc. in Lynchburg, VA is seeking a Customer Service Supervisor to lead the Learning Commons CSSI team, schedule staff, and design training to ensure exceptional patron service.

You will manage the library’s book tower and robotics system, supervise up to a dozen staff on shift, and coordinate onboarding and evaluations. The role requires a four-year degree or equivalent, two+ years of supervisory experience, and strong written and verbal communication.