Library Customer Experience Float — Flexible Coverage

Pierce County Library; Sumner, Bonney Lake, Buckley (WA, WA, WA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental, Basic Life Insurance

Long-Term Disability

Vacation

State Retirement System

Employee Assistance Program

Tax Sheltered Annuity Program

Job summary

Pierce County Library is seeking a Customer Experience Assistant Float for the Sumner region. You will deliver high-quality customer-focused services to diverse patrons in Sumner, Bonney Lake, and Buckley locations, handling library accounts and assisting with technology access.

The role requires evening/weekend availability, basic cash handling, and the ability to work across multiple locations. A related associate degree and library experience are preferred.

Qualifications

• Associate’s Degree in a related field.
• Two years public library/customer service experience.
• Must pass criminal background screening prior to hire.
• Ability to work evenings and weekends on a rotating schedule.

Responsibilities

• Delivers high-quality, customer-focused services to diverse customers of all ages.
• Works with customers in person, by telephone, and digitally.
• Processes library accounts; cash handling and circulation duties.
• Provides basic reference and readers’ advisory assistance.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Associate’s Degree in related field

Two years library/customer service experience

Job description

Pierce County Library is seeking a Customer Experience Assistant Float for the Sumner region. You will deliver high-quality customer-focused services to diverse patrons in Sumner, Bonney Lake, and Buckley locations, handling library accounts and assisting with technology access.

The role requires evening/weekend availability, basic cash handling, and the ability to work across multiple locations. A related associate degree and library experience are preferred.