HVAC Technician I

Valparaiso University; United States; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Basic Life Insurance

Vacation

Sick Leave

Job summary

Valparaiso University is seeking a Customer Experience Specialist to provide excellent service to library patrons. Responsibilities include assisting with library services, supporting programming efforts, and maintaining effective customer relations.

The ideal candidate will have an Associate’s Degree, relevant customer service experience, and strong communication skills. The role is temporary with flexible working hours.

Qualifications

• Two years library experience or customer service experience required.
• Two years experience in presenting, facilitating programming, or instructing mandatory.
• Ability to work evenings and weekends as assigned.

Responsibilities

• Provide high-quality customer service to diverse customers.
• Assist customers with accessing library materials and services.
• Support Librarians in planning and delivering programs.

Skills

Customer Focus

Teamwork

Communications

Change and Learning

Problem Solving

Education

Associate’s Degree

Tools

MS Office Suite

Job description

Internal Only: Customer Experience Specialist - Temporary Under 90 Days

Hours: 32 per week (Saturday & Sunday OFF, Monday-Thursday 11:40 – 8:10, Friday 8:40 – 5:10). FLSA Status: Non‑exempt. Position Status: Temporary.

Location: South Hill region (Graham, South Hill, Eatonville).

Position Summary

Provides high‑quality customer service for diverse customers of all ages at assigned library location(s). Assists customers in gaining access to a wide variety of services, including library accounts, public technology assistance, readers’ advisory services, and community outreach. Supports Librarians in coordination and implementation of programs, focusing services to assigned audiences and/or specialties.

Essential Functions

• Delivers high‑quality, customer‑focused services to diverse customers of all ages.
• Will be assigned to serve specific audiences such as youth, teens, adults, or designated as a generalist float.
• Assists customers in locating materials in the branch and online, promotes library collections and events.
• Under the direction of a Librarian, assists in the planning and delivery of programs and services.
• Uses developmental principles to fulfill service and programmatic requirements based upon target audiences.
• Provides customer technology support for online services, public computing, Library catalog, databases/electronic collections, hardware, and public‑facing software.
• Conducts reference interviews, provides readers’ advisory, research services, and instruction in person, online, and other various formats.
• Communicates and applies the Library’s policies and procedures; addresses and assists in resolving customer concerns, incidents and complaints.
• Performs routine circulation and customer account management duties (e.g., check in/out materials, shelving, process holds, library card registration, cash handling, and account inquiries).
• Creates in‑branch displays, merchandises collections, and develops materials to aid in the customers’ discovery of new titles.
• Under the direction of a Librarian, may represent the library at community meetings, school events, and community events to share information about library services.
• Participates on library project teams and committees, facilitates meetings as appropriate and within the scope of the position summary and essential functions.
• Under the direction of a Librarian, participates in the maintenance and development of Library collections, evaluates and identifies materials for repair or replacement.
• Acts as Person In Charge, as delegated or scheduled.
• Routinely provides customer feedback to supervisors to ensure the customer’s voice and perspective is received and reviewed.
• Reports matters of public concern regarding waste, inefficiency, corruption, discrimination and/or safety to the attention of the designated Library official and any other matters as required under Library policy.
• Performs other duties as assigned or required.

Additional Duties and Responsibilities

Reports to Customer Experience Supervisors. No supervisory responsibilities are exercised. May direct the work of additional staff and volunteers when delegated by a supervisor, and will act as Person in Charge, as delegated or scheduled.

Core Skills & Qualities / Leadership Competencies

• Customer Focus
• Teamwork
• Communications
• Leadership
• Problem Solving
• Change and Learning
• Positive Attitude
• Professional Integrity
• Diversity

Required Knowledge, Skills, and Abilities

• Associate’s Degree.
• Two years library experience or customer service experience, AND
• Two years experience presenting, facilitating programming, instructing, leading groups, or teaching; OR
• Any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.
• Based on area of assignment, a Driver’s License may be required.
• Must pass criminal background screening prior to hire.
• Specialists designated as generalist floats will be assigned to work at multiple locations.
• The ability to work evenings and weekends as assigned and to adapt to schedule changes.

Technology Requirements

Required

• Ability to effectively navigate basic electronic record creation and storage (e.g., timecard/HRIS, performance review, network drive storage).
• Use of basic office equipment (e.g., PC, printer, phone, fax, mouse, security alarm).
• Basic keyboard and alpha/numeric data entry skills.
• Basic PC navigation skills in a Windows environment; ability to connect and print.
• Ability to navigate, search and use basic web functions and applications.
• Intermediate MS Office Suite skills (e.g., Outlook, Word, Excel) to satisfactorily complete job responsibilities.
• Specialized equipment or software skills sufficient to satisfactorily complete job responsibilities.

Desired

• Integrated Library System, Inventory or Data Management system experience.
• Ability to successfully complete Basic MOS Certification or Course.
• Digital media, digital collections and e‑books knowledge.

Physical and Environmental Conditions

Work is conducted in a normal office setting or library environment with comfortable lighting, temperature and air conditions. Occasional light lifting (three to five books or up to 35 pounds) may be required. Work may require sitting, standing, talking, bending, reaching, and lifting objects weighing up to 30‑35 pounds; must be able to lift and carry library materials and push/pull loaded carts.

Benefits

• Sick Leave
• Medical, Dental, and Basic Life Insurance
• Long‑Term Disability
• Vacation
• State Retirement System
• Employee Assistance Program
• Employee opportunity to participate in the Tax Sheltered Annuity Program and the Deferred Compensation Program.
• Additional life insurance for the employee and family available through payroll deduction.