Library Services Representative - Part Time

City-of-Grand-Prairie; Grand Prairie (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

City of Grand Prairie seeks a part-time Library Service Representative to deliver excellent customer service, assist patrons with computers, and help manage the library’s collections and circulation.

The role involves shelving and weeding, processing holds, handling fines, and coordinating with staff to support division-wide initiatives. Availability Monday, Wednesday, and Friday is required.

Qualifications

• High school diploma or GED is required.

Responsibilities

• Staff customer service desks and assist customers on computers.
• Provide reference and directional assistance in person, by phone, or online.
• Facilitate circulation of library materials; handle fines and payments.
• Perform shelf maintenance: shelving, weeding, displays.
• Check in materials; process holds and renew items.
• Coordinate with other library areas to support initiatives.
• Open/close the building as needed.
• Complete miscellaneous circulation tasks and prepare reports.

Skills

Customer service

Cash handling

Shelf maintenance

Reference assistance

Inter-library loan

Education

High school diploma or GED

Tools

Integrated library system

Job description

We are looking for a part time Library Service Representative to join our team!

The purpose of this position is to provide customer service to citizens and maintain the library’s collection in a neat and orderly manner. This is accomplished by staffing customer service desks; assisting customers on computers; providing reference and directional assistance in person, on the phone, or over the internet; facilitating the circulation of library materials; handling and receiving money; providing shelf maintenance, including shelving and weeding. Other duties include ensuring daily preparation of holds; searching shelves for lost and missing items; and interacting with other City employees and citizens.

• Facilitates the circulation of library materials by checking out library materials with the use of integrated automated system; issuing new cards; providing friendly customer service such as answering questions in person and by phone and solving problems; processing inter-library loan requests; and renewing items in person and by phone.
• Provides shelf maintenance by shelving books in appropriate order; maintaining assigned shelving areas keeping them neat and in proper order; stocking book displays; performing periodic shelf reading to maintain order; and shelving books that have been used by customers.
• Checks in library materials by retrieving returned materials from book drops; checking materials in using integrated automated system; sorting materials by format and call number; and recording appropriate information for holds and overdue materials.
• Handles and receives money by taking fines; recording transactions in computer and in the cash register; making change; balancing cash register funds at the end of the day; and handling copier funds.
• Completes miscellaneous circulation tasks by ensuring daily preparation of holds; preparing daily cash report; searching shelves for lost and missing items; keeping various statistics and preparing monthly report; searching various bibliographies in library catalog; computer customers; typing memorial plates as necessary; and answering phones. Opens and closes the building as necessary.
• Coordinate with all other areas of the library system to maintain an efficient, effective, and supportive team environment in order to implement division-wide and system-wide initiatives.
• All other duties as assigned by a supervisor/manager within your department/division.
• Regular and consistent attendance and punctuality for the assigned work hours is essential.

• Education: High school diploma and GED
• Experience: No experience required
• Licenses: Valid Driver's License required
• Certifications Required:None
• Must be available to work Monday, Wednesday and Friday