Library Circulation & Patron Services Associate

South Burlington, City of (VT); South Burlington (VT); On-site; USD 19,000 - 28,000; Full time

Job summary

The City of South Burlington Library seeks a dependable Library Substitute to support all departments, greeting patrons and assisting with information needs. You will handle routine circulation tasks, help patrons locate materials, and provide friendly service across ages.

Flexibility to work in different library areas and on time-permitting projects is required. Prior experience in customer service and familiarity with library procedures are preferred.

Qualifications

• High school diploma or equivalent with one year customer service experience required.
• Ability to deal tactfully, courteously, and effectively with the public and other employees.
• Strong communication skills; familiarity with Canva is preferred.
• Ability to learn and apply new computer skills.
• Ability to learn library procedures and apply policies.
• Ability to work with a high degree of accuracy, efficiency, and dependability.
• Prior experience working with adults in a library or bookstore setting is preferred.
• Bachelor’s degree with one year of customer service experience, or equivalent, is preferred.
• Fluency in a language other than English is preferred.

Responsibilities

• Greets patrons and helps in finding information and recommending books as needed.
• Provides patron assistance in locating Library materials, using the online catalog.
• Shares accurate information about library programs and services with the public.
• Performs routine circulation functions accurately, including checking items in and out, registering new patrons, updating patron information, and placing holds.
• Assists patrons in the use of library computers and equipment.
• Assists with administrative duties as needed.
• Answers telephone and directs calls.
• Shelves materials as needed.
• Reads shelves to ensure materials are in proper order.
• Enforces library policies inan appropriate manner.
• Performs other duties as assigned.

Skills

Customer service

Communication

Canva

Computer skills

Education

High school diploma

Bachelor’s degree (preferred)

Job description

The City of South Burlington Library seeks a dependable Library Substitute to support all departments, greeting patrons and assisting with information needs. You will handle routine circulation tasks, help patrons locate materials, and provide friendly service across ages.

Flexibility to work in different library areas and on time-permitting projects is required. Prior experience in customer service and familiarity with library procedures are preferred.