Senior Library Substitute & Customer Service Pro

Kappaalphapsi1911; Cambridge, Northern (MA, KY); Hybrid; USD 22,000 - 28,000; Part time

Job summary

The Cambridge Public Library is seeking Senior Substitutes to provide outstanding customer service to the public and to support library staff through shift coverage at the Main Library and all branches. This is a substitute role with flexible hours and responsibilities across multiple locations.

Responsibilities include circulation duties, shelving, assisting patrons, and upholding library policies. Applicants should be prepared to work with diverse patrons and adapt to varying shifts.

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills and ability to work as part of a team.
• Ability to follow oral and written instructions accurately.
• Working knowledge of basic public library concepts and resources.
• Ability to adapt to a diverse public environment.

Responsibilities

• Provide substitute coverage for all departments and branches of the Library.
• Perform circulation tasks: check-outs, check-ins, reserves, renewals, fines.
• Deliver outstanding customer service to the public and staff.
• Assist patrons in locating books and materials and using library resources.
• Shelve materials and read shelves.
• Process deliveries; move and unload bins and check in items.
• Monitor public areas and enforce library policies.
• Perform other duties as needed for the good of the library.

Skills

Customer service

Team player

Calm under pressure

Public library knowledge

Follow instructions

Education

High school diploma

Job description

The Cambridge Public Library is seeking Senior Substitutes to provide outstanding customer service to the public and to support library staff through shift coverage at the Main Library and all branches. This is a substitute role with flexible hours and responsibilities across multiple locations.

Responsibilities include circulation duties, shelving, assisting patrons, and upholding library policies. Applicants should be prepared to work with diverse patrons and adapt to varying shifts.