Library Circulation Clerk - Bilingual Customer Service

McHenry Public Library District; Illinois; On-site; USD 26,000 - 36,000; Full time

Job summary

McHenry Public Library District is seeking a Circulation Clerk to register and renew library cards, process materials for check-in/out, and provide excellent service to patrons. The role includes handling money, assisting with interlibrary loan, and supporting room reservations and daily operations.

Responsibilities include greeting patrons, guiding them through check-out, maintaining records, and supporting staff with the AMH system. Bilingual Spanish abilities may be required.

Qualifications

• High School Diploma or equivalent work experience.
• 1+ years of customer service experience, library experience desirable.
• Excellent customer service skills.
• Familiarity with office or library technology.
• Excellent communication skills, both written and verbal.
• Proficient technology skills including Microsoft Windows and Office, Google Suite, Internet, and adaptability to changing technology.
• Fluent written/spoken Spanish may be required depending on position.

Responsibilities

• Greet patrons and provide directional information.
• Assist with materials check-out, account info, and money transactions.
• Register new patrons and maintain library records with confidentiality.
• Provide patron support by phone and email.
• Handle cash and check transactions and operate the cash register.
• Organize and shelve library materials according to procedures.
• Assist with interlibrary loan requests and pick lists.
• Support meeting room reservations and opening/closing procedures.
• Process in-transit materials and prepare items for routing.

Skills

Customer service

Communication

Microsoft Windows & Office

Google Suite

Spanish language skills

Problem solving

Education

High School Diploma

Tools

Library database software

AMH system

Job description

McHenry Public Library District is seeking a Circulation Clerk to register and renew library cards, process materials for check-in/out, and provide excellent service to patrons. The role includes handling money, assisting with interlibrary loan, and supporting room reservations and daily operations.

Responsibilities include greeting patrons, guiding them through check-out, maintaining records, and supporting staff with the AMH system. Bilingual Spanish abilities may be required.