Bilingual Library Circulation Specialist

McHenry Public Library District; McHenry (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

McHenry Public Library District in Illinois is seeking a Circulation Clerk to greet patrons, register library cards, checkout and check-in materials, and handle money transactions with accuracy.

The role includes shelving, assisting with interlibrary loan requests, answering calls and emails, and helping with room reservations; bilingual Spanish duties may be required, and a commitment to excellent public service is essential.

Qualifications

• High School Diploma (or equivalent work experience)
• One or more years of customer service experience desirable
• Excellent customer service skills
• Familiarity with office (or library) technology
• Excellent communication skills, both written and verbal
• Proficient technology skills including Microsoft Windows and Office applications, Google Suite, Internet, and ability to adapt to changing technology
• Depending on the position, fluent written, verbal, and listening communication skills in Spanish may be required

Responsibilities

• Greets patrons entering and exiting the library and provides directional information as needed
• Provides customer service in a friendly, positive, and cooperative manner
• Assists patrons and staff in the materials check-out process, including retrieving account information, conducting money transactions, and handling other concerns
• Registers new library patrons, maintains accurate records in the library database, and maintains library users' confidentiality
• Provides patron assistance on the telephone and via email
• Handles cash and check transactions and assists with operating the cash register
• Organizes library materials according to established procedures
• Assists ILL Associate with processing and receiving the interlibrary loan requests and may pull and send out pick list items
• Assists patrons with meeting room reservations
• Performs departmental Opening and Closing procedures
• Processes in-transit materials from the inter-library system delivery
• Prepares and shelves patron-requested library items
• Prepares library materials for routing to other libraries
• Answers incoming calls, handles patron requests or problems and/or directs calls to proper extensions
• Performs basic level troubleshooting and support of the AMH system
• Verifies and processes overdue notices
• Sorts, shelves, shifts, shelf reads and edges the library materials while inspecting the collection to maintain a neat and orderly appearance
• Ensures all policies and procedures of the McHenry Public Library are followed
• Serves on library committees
• Participates in continuing education opportunities
• Attends networking meetings and outreach events
• Those in the position of a Bilingual Circulation Clerk must also be able to perform all Spanish duties. In addition, the candidate must have the ability to read, write, and speak/converse in Spanish fluently
• Performs other duties as required

Skills

Customer service

Communication skills

Spanish language (optional)

Education

High School Diploma

Tools

Microsoft Windows

Microsoft Office

Google Workspace

Job description

McHenry Public Library District in Illinois is seeking a Circulation Clerk to greet patrons, register library cards, checkout and check-in materials, and handle money transactions with accuracy.

The role includes shelving, assisting with interlibrary loan requests, answering calls and emails, and helping with room reservations; bilingual Spanish duties may be required, and a commitment to excellent public service is essential.