Library Branch Manager — Community Programs & Service

nypl; New York (NY); On-site; USD 80,000 - 105,000; Full time

Job summary

The New York Public Library in New York, NY seeks a bright, dynamic manager to lead the Stapleton Library team and deliver exceptional public service. You will oversee information, circulation, outreach, and programming, shaping daily operations and staff performance at the Stapleton Branch.

You will build partnerships with local businesses and officials, guide innovative programs for the community, and ensure a welcoming, well‑maintained branch that reflects the neighborhood’s diversity and

Responsibilities

• Manages the day to day operations of the branch including information, circulation, outreach, and programming services
• Serves as the hiring manager for the site and is responsible for the ongoing development, evaluation, training, and discipline of staff in accordance with Library policies
• Has overall responsibility for branch appearance and layout, the procurement of furniture and supplies, and the branch’s operational budget
• Develops and implements strategies to enhance the onsite user experience, including using statistics and metrics to tailor services to meet local community needs and drive circulation and attendance
• Builds partnerships with local businesses, community organizations, elected officials and community leaders to further strengthen the branch’s relationship with their diverse community
• Partners with Programming units to develop and facilitate innovative programs for the community’s diverse patron base
• Maintains and updates the Library’s collection profile, including merchandising the material and communicating collection needs to the Collection Development team
• Focuses overall effort on providing exceptional customer service, including rallying the Branch Library team around this goal and resolving patron complaints as needed
• Collaborates with Library Network Manager and other departments to improve the quality and variety of branch library services, ensure that the site is well-maintained and that technology is operational
• Stays current in public library matters through professional development, involvement in professional organizations, interlibrary organizations, and attending professional meetings, conferences or workshops
• Performs related duties as required

Job description

The New York Public Library in New York, NY seeks a bright, dynamic manager to lead the Stapleton Library team and deliver exceptional public service. You will oversee information, circulation, outreach, and programming, shaping daily operations and staff performance at the Stapleton Branch.

You will build partnerships with local businesses and officials, guide innovative programs for the community, and ensure a welcoming, well‑maintained branch that reflects the neighborhood’s diversity and