Branch Manager at Brooklyn Public Library

METRO | 599; New York (NY); On-site; USD 65,978 - 80,640; Full time

Job summary

A community library in New York City is seeking a dedicated Branch Manager responsible for overseeing library services, developing work standards emphasizing customer service, and ensuring training and support for staff. This full-time position requires an M.L.S. degree, three years of supervisory experience, and the ability to resolve patron inquiries. Candidates must demonstrate strong leadership and organizational skills, with a commitment to excellent customer service. The hiring salary is $73,309.60, and the role involves working varied shifts, including weekends.

Qualifications

• Minimum of three years demonstrated supervisory and management experience.
• At least three years experience as a librarian in a public library setting.
• Ability to work collaboratively on cross-functional teams.

Responsibilities

• Ensure continuity in service to the public.
• Resolve patron complaints and inquiries.
• Develop an annual branch work plan with measurable outcomes.
• Monitor daily and monthly reports related to branch performance.

Skills

Excellent interpersonal skills

Strong oral and written communication

Sound judgment

Organizational skills

Leadership abilities

Customer service focus

Education

M.L.S. from an ALA accredited library school

Public librarian’s professional certificate (New York)

Tools

Sierra

Microsoft Office Applications

Job description

Under the guidance of the Regional Director, the Branch Manager is responsible for administrative leadership in supervising all aspects of library services at a branch. They are responsible for developing and maintaining work standards that emphasize customer service, effective communication, and ethical behavior. They will set goals and priorities, develop and monitor reports, administer projects and evaluate services. They will serve as the primary branch point person for communicating with Neighborhood Services, other BPL departments and outside agencies.

This is a full-time, union, non-exempt position. The hiring salary for this position is $73,309.60.

Responsibilities

• Work collaboratively to ensure continuity in service to the public
• First rater for Asst. Branch Manager, Circulation Managerand custodians. Second rater for line librarians and office aides
• Resolve patron complaints and inquiries & makes decisions on waiving fines and fees
• Responsible for branch staffing needs; conduct interviews & make recommendations for hire
• Oversee the development of new and existing branch staff through training and coaching
• Provide direct public service at all service points & the delivery of relevant programs
• Work collaboratively with on-site custodial and safety staff; manage safety of the branch
• Develop an annual branch work plan which includes goals, objectives, measurable outcomes; schedule on-going staff meetings to promote professionalism and teamwork
• Monitor daily and monthly reports (branch budgets, time and leave, circulation, programming statistics, holds, status g, missing & lost, c-fly, long in transit, etc.) and petty cash
• Responsible for collection maintenance and weeding
• Identify emerging trends and new user groups
• Expected to take a share of all shifts, including mornings, late nights, and Saturdays
• Other duties as assigned

Qualifications

• M.L.S. from an ALA accredited library school & Public librarian’s professional certificate issued by the State of New York, required
• A minimum of three years demonstrated supervisory & management experience
• Minimum of three year experience as a librarian in a public library setting
• Excellent interpersonal, oral, and written communication skills
• Demonstrated ability to exercise sound judgment, identify and assess problems and decisively implement appropriate solutions
• Must strive to maintain positive internal and external customer service relationships
• Demonstrate respect and sensitivity for cultural differences and treat people with respect
• Ability to organize, prioritize, and coordinate work efficiently
• Leadership – inspires and motivates others to perform well
• Working knowledge of the library’s electronic reference resources and the Internet, Sierra, Web 2.0, and Microsoft Office Applications
• Ability to work collaboratively and on cross-functional teams
• Knowledge of fundamental principles and practices of modern library management
• Involvement in professional organizations