Branch Library Manager — Lead Programs & Service

New York Public Library

New York (NY)

On-site

USD 66,000 - 89,000

Full time

9 days ago

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Job summary

The New York Public Library in Stapleton is seeking a Library Manager to lead a team of public service professionals and oversee branch operations, programs, outreach, and budgeting to support the Stapleton community.

The Manager reports to the Associate Director, hires and develops staff, guides customer service, and collaborates with Programming, Collection Development, and Network teams to deliver high-quality library services in a busy urban setting.

Qualifications

Bachelor's degree or an equivalent combination of education and experience
Substantial public library experience with administrative, supervisory, and leadership skills
Excellent interpersonal, oral, and written communication skills including the ability to serve as an enthusiastic ambassador for the Library
Experience supervising, training, and mentoring staff
Demonstrated ability to exercise sound judgment, identify and assess problems, and decisively implement appropriate solutions or recommendations
Ability to work well independently and collaboratively across the Library to get things accomplished
Creativity, flexibility, and initiative in accommodating community and staff needs
Commitment to diversity and inclusion
Experience implementing or enforcing library policies and procedures
Knowledge and understanding of emerging library technologies, service and programming trends for people of all ages in urban public libraries
Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices

Responsibilities

Manages the day to day operations of the branch including information, circulation, outreach, and programming services
Serves as the hiring manager for the site and is responsible for the ongoing development, evaluation, training, and discipline of staff in accordance with Library policies
Has overall responsibility for branch appearance and layout, the procurement of furniture and supplies, and the branch’s operational budget
Develops and implements strategies to enhance the onsite user experience, including using statistics and metrics to tailor services to meet local community needs and drive circulation and attendance
Builds partnerships with local businesses, community organizations, elected officials and community leaders to further strengthen the branch’s relationship with their diverse community
Partners with Programming units to develop and facilitate innovative programs for the community’s diverse patron base
Maintains and updates the Library’s collection profile, including merchandising the material and communicating collection needs to the Collection Development team
Focuses overall effort on providing exceptional customer service, including rallying the Branch Library team around this goal and resolving patron complaints as needed
Collaborates with Library Network Manager and other departments to improve the quality and variety of branch library services, ensure that the site is well-maintained and that technology is operational
Stays current in public library matters through professional development, involvement in professional organizations, interlibrary organizations, and attending professional meetings, conferences or workshops
Performs related duties as required