Branch Library Services Leader

METRO | 599; New York (NY); On-site; USD 65,978 - 80,640; Full time

Job summary

A community library in New York City is seeking a dedicated Branch Manager responsible for overseeing library services, developing work standards emphasizing customer service, and ensuring training and support for staff. This full-time position requires an M.L.S. degree, three years of supervisory experience, and the ability to resolve patron inquiries. Candidates must demonstrate strong leadership and organizational skills, with a commitment to excellent customer service. The hiring salary is $73,309.60, and the role involves working varied shifts, including weekends.

Qualifications

• Minimum of three years demonstrated supervisory and management experience.
• At least three years experience as a librarian in a public library setting.
• Ability to work collaboratively on cross-functional teams.

Responsibilities

• Ensure continuity in service to the public.
• Resolve patron complaints and inquiries.
• Develop an annual branch work plan with measurable outcomes.
• Monitor daily and monthly reports related to branch performance.

Skills

Excellent interpersonal skills

Strong oral and written communication

Sound judgment

Organizational skills

Leadership abilities

Customer service focus

Education

M.L.S. from an ALA accredited library school

Public librarian’s professional certificate (New York)

Tools

Sierra

Microsoft Office Applications

Job description

A community library in New York City is seeking a dedicated Branch Manager responsible for overseeing library services, developing work standards emphasizing customer service, and ensuring training and support for staff. This full-time position requires an M.L.S. degree, three years of supervisory experience, and the ability to resolve patron inquiries. Candidates must demonstrate strong leadership and organizational skills, with a commitment to excellent customer service. The hiring salary is $73,309.60, and the role involves working varied shifts, including weekends.