Library Assistant III – Second Shift

The University of Texas at Dallas; Richardson (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

AD&D Insurance

Dental & Vision

Disability Insurance

Retirement Plan (TRS)

Job summary

The University of Texas at Dallas is seeking a Library Assistant III – Second Shift to support the Eugene McDermott Library during the busiest hours. This role runs Monday–Friday, 11:00 AM–8:00 PM, and serves patrons, students, and colleagues across public service areas.

It emphasizes customer service, building oversight, and resource management during peak periods. Minimum education is a high school diploma with at least 1 year in a library setting.

Qualifications

• High school diploma or equivalent.
• At least 1 year of relevant library experience or equivalent combination of education and practical experience.
• Preferred experience with library databases and information technology.
• Strong customer service skills and ability to resolve patron needs.
• Ability to mentor student workers and support a collaborative team.
• Commitment to welcoming and supporting all library users.

Responsibilities

• Serve as the primary point of contact at multiple service points (Circulation, Multimedia, Study Rooms, Copy Center, Campus Delivery, Information Desk).
• Assist patrons with accounts, locating materials, and using the catalog/website.
• Provide support to users via email, phone, and chat.
• Mentor and supervise student workers; maintain training documentation.
• Coordinate with Library Security and Facilities during incidents and disruptions.
• Address technical issues with Smart Rooms and equipment; escalate to Library IT when needed.
• Open/close procedures and shift transitions to ensure service continuity.

Skills

Customer service

Patron support

Team supervision

Organization

Communication

Education

High school diploma or equivalent

Tools

Library systems

Job description

Summary:
The Library Assistant III – Second Shift plays a vital role in supporting the busiest hours of operation at the Eugene McDermott Library. This position covers the second shift, Monday through Friday from 11:00 AM to 8:00 PM, and serves as a primary resource for patrons, student workers, and colleagues across multiple public service areas. This shift sees the highest volume of foot traffic, service transactions, and student engagement, requiring a dynamic, organized, and customer-focused individual.

The role ensures high-quality public service, supports student supervision, maintains equipment and building functionality, and upholds library policy during peak usage hours.

Minimum Education and Experience

High school diploma or equivalent. A minimum of 1 year of relevant experience in a library setting; or any comparable combination of education and practical experience may be considered.

Preferred Education and Experience

Preferred Experience:

• Familiarity with library databases and information technology.
• Strong customer service skills and ability to resolve complex patron needs.
• Ability to guide and support student workers in a collaborative team environment.
• Commitment to providing a welcoming and supportive environment for all library users.
• Excellent organizational skills and attention to detail in managing resources and resolving issues.

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

Essential Duties and Responsibilities:

• Serve as the primary point of contact at multiple service points, including Circulation, Multimedia, Study Rooms, Copy Center, Campus Delivery, and the Information Desk.
• Assist patrons with accounts, locating materials, and using the catalog and website.
• Provide support to users via email, phone, and chat.
• Mentor, supervise, and support student workers; assist with maintaining and updating training documentation.

Building Oversight & Security Coordination:

• Support daily building operations and help coordinate with Library Security and Facilities during incidents or disruptions.
• Ensure study spaces and public areas are monitored, maintained, and reset throughout the shift.
• Address technical issues involving Smart Rooms, multimedia equipment, copiers, and printers.
• Handle complex transactions using library systems, troubleshoot Smart Room and equipment issues, and elevate to Library IT when necessary.
• Work closely with library departments and campus partners to ensure seamless public service and efficient operations.
• Respond appropriately to patron concerns, behavioral issues, emergencies, and building incidents following library procedures.

Operational Support:

• Assist with opening, closing, and shift transition procedures to ensure continuity of service.

Physical Demands and Working Conditions

Physical Requirements:

• Must be capable of lifting, carrying, and managing materials weighing up to 15lbs.
• Ability to stand or sit for prolonged periods while performing various tasks.

Physical Activities

Working Conditions

Additional Information

Schedule:

This position follows a second shift schedule of Monday through Friday, 11:00 AM to 8:00 PM, with seasonal adjustments during the Winter and Summer months to reflect changes in library hours.

Work Notice:

Work will be performed on-site and in person.

Transcripts:

Depending on the size of your transcripts, you may experience issues uploading your transcripts as part of your application process. If you are facing any difficulties with the upload, please use the following link to submit your transcript directly: Upload Here

What We Can Offer

UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:

• BCBS PPO Medical Insurance Options – including 100% paid employee medical coverage for full-time employees
• AD&D Insurance
• Dental & Vision Plan Options
• Long and short-term disability
• TRS Retirement Plan
• Fertility Benefits
• Paid time off

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Unofficial Transcripts
• Other Document
• Veteran Employment Preference - Form DD-214

Human Resources,
800 West Campbell Road, AD3.418
Richardson,
TX 75080-3021