Library Assistant II

University of Louisville; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

The University of Louisville's Bridwell Art Library is seeking a Library Assistant II to manage the information desk, provide circulation and reference services, and oversee reserves, interlibrary loan (ILL), and document delivery. This role supports daily operations and helps guide patrons with library policies and resources.

Key duties include supervising student employees, updating training materials, and ensuring timely access to materials while maintaining accuracy and strong customer focus.

Qualifications

• Experience in library services, circulation, and reference is preferred.
• Ability to instruct patrons in using library resources and equipment.
• Experience with social media or digital communications is a plus.

Responsibilities

• Manage information desk and provide prompt, courteous service to patrons.
• Serve as WMS Administrator and handle circulation duties.
• Provide reference assistance and instruction to researchers.
• Train and supervise student employees; update manuals and materials.
• Manage reserves, ILL, and document delivery requests for library materials.

Skills

Customer service

Reference assistance

WMS administration

Training supervision

Inventory control

Education

Associate degree

Tools

WorldShare Management System

Workday

ILL workflows

Job description

Department

Art Library

Location

Belknap Campus

Time Type

Full time

Worker Type

Regular

Job Req ID

R109535

Minimum Requirements

Associate’s degree in liberal arts, business, computer/information science or related field or an equivalent combination of education and experience. Grade 3 (Hourly)

Position Description

The primary function of the Library Assistant II at the University of Louisville is to manage the information desk at Bridwell Art Library, provide circulation and reference service to patrons, and manage reserves, ILL, and document delivery services. This position plays a significant role in the Art Library’s daily operations and decision making.

Essential Duties and Responsibilities

• Manage the information desk and provide prompt, courteous service to Art Library patrons. Serve as the Art Library’s WorldShare Management System (WMS) Administrator. Perform all levels of circulation duties. Communicate with patrons about library policies, procedures, and general information. Maintain patron records, including Bursar blocking patrons in WMS and Workday.


• Provide reference assistance and instruction to Art Library researchers. Instruct and assist patrons in copying, scanning, printing including complex graphic arts print jobs. Troubleshoot technology issues using library equipment.


• Manage the social media program for the Art Library. Create graphics, flyers, and other materials. Publish the Art Library’s monthly newsletter. Update the digital informational sign in the lobby of Schneider Hall.


• Train, supervise, and evaluate student employees working at the information desk on library policies, procedures, and general information. Update student employee manual and training materials.


• Manage reserves services for UofL instructors at the Art Library. Send notices to faculty, retrieve materials, place items on reserve using WMS, and provide inventory control.


• Manage ILL and document delivery requests for Art Library materials. For document delivery, check requests against appropriate databases, scan materials, and email them to ILL staff.

Preferred Qualifications

• Background or interest in visual arts


• Bachelor’s degree and/or related certificates or trainings preferred


• Three or more years related work experience preferred


• Experience in academic libraries


• Experience in a customer service-related environment


• Microsoft Office Suite – Word, Outlook, Excel, PowerPoint, etc.


• Adobe Creative Cloud – Acrobat, InDesign, Photoshop, etc.


• Knowledge of Integrated Library Systems such as WMS


• Familiarity and working knowledge of social media tools like Facebook, Instagram, and Canva

Competencies

• Flexibility – Adapts to changing business needs, conditions, and work responsibilities


• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks


• Customer Focus – Builds and maintains customer satisfaction with the products and services offered by the organization


• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy.In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans.The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions.