Library Assistant - Draper Library

Salt Lake County; Draper (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Salt Lake County is seeking a Library Assistant to provide reference and reader’s advisory services at the information desk, assist customers with library technology resources, and support circulation operations.

The role requires 3+ years of direct customer service, the ability to work evenings and Saturdays, and the capacity to lift up to 30 pounds; a fingerprint background check and RAP Back enrollment are required.

Qualifications

• Three or more years of direct customer service experience or equivalent.
• Background check via fingerprinting and RAP Back program required.

Responsibilities

• Provide general reference and reader’s advisory services at the information desk.
• Assist customers with library technology resources.
• Perform circulation and clerical support tasks.
• Assist librarians with displays, tours, programming, and events.
• Support periodicals collection clerical tasks.

Skills

Customer service

Teamwork

Communication

Problem solving

Data entry

Time management

Diversity awareness

Procedures adherence

Tools

Library systems

Job description

Job Description

JOB SUMMARY

Provides general reference and reader’s advisory services at the information desk and assists customers with the use of library technology resources. Performs a wide range of circulation functions and clerical support tasks.

MINIMUM QUALIFICATIONS

Three (3) years of direct customer service experience; OR an equivalent combination of related education and experience. Education may not be substituted for one (1) year of required customer service experience.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

• Provides general reference and reader’s advisory services, in-person or via telephone.
• Provides clerical support for librarian collection development activities.
• Performs a wide range of circulation functions and assigned general library support tasks.

Library Branches

• Assists librarians with displays, system projects, library tours, programming, and/or promotion activities.
• Provides assigned clerical support tasks for the periodicals collection.
• Assists customers with the use of library technology resources.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Knowledge of:

• Basic library operations
• Telephone etiquette
• Cash handling procedures
• Literary genres
• Library cataloguing and metadata

Skills and Abilities to:

• Work with job-specific equipment, tools, systems, and computer software
• Organize workloads and prioritize tasks to adhere to deadlines
• Interact effectively with co-workers and the public
• Work independently and also in a team environment
• Communicate effectively both verbally and in writing
• Problem-solve and make sound decisions
• Work effectively with people from diverse social, economic, and ethnic backgrounds
• Follow verbal and written procedures and instructions
• Perform data entry

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed primarily in an indoor environment, with occasional exposure to outside weather conditions when emptying book drops. Considerable standing, walking, and sitting.Requires the ability to bend, kneel, stoop, reach, lift up to 30 pounds, and push/pull a loaded shelving cart weighing up to 150 pounds.

IMPORTANT INFORMATION REGARDING THIS POSITION

Work schedule may include evenings and Saturdays.

Occasional travel to a variety of locations to perform work and/or attend meetings is required.