Library Assistant: Customer Service & Tech Support

City-of-Kings-Mountain; Kings Mountain (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

The City of Kings Mountain Library is seeking a friendly, customer‑focused library assistant to join our team. You will help patrons with circulation, provide readers advisory, and assist with technology support to the public in a busy city library.

Responsibilities include processing materials, registering users, handling fines and payments, assisting with programs, and maintaining library displays. Some evenings and weekends may be required.

Qualifications

• High school diploma required; at least one year library experience preferred.
• Excellent customer service skills and ability to handle money.
• Ability to work with the public in a busy library environment.
• Willingness to learn library systems and procedures.

Responsibilities

• Provide excellent customer service in a team-based environment.
• Performs circulation duties including patron registrations, check library materials and equipment in and out; handle fines and fees; process money and make change.
• Prepares and processes books, periodicals, and AV materials; mend damaged items as needed; apply bar codes, labels, and covers.
• Enroll new customers; issue cards; update customer database.
• Provides reader’s advisory, general information service and technology assistance to the public.
• Provide direct intermediate technology support to patrons.
• Direct customers to various parts of the library; assist customers with disabilities.
• Process resource sharing including: sorting, packing and mailing library materials to various libraries throughout North Carolina.
• Answer telephone and provide information; transfer calls or take messages; call customers when needed for library needs.
• Assist in preparing and presenting adult, children’s, teens, and outreach programming; may present program.
• Shelves and maintains assigned section of library.
• Assist patrons with copier, fax, scanning and other library services.

Skills

Customer service

Cash handling

Public service

Typing

Education

High school diploma

Job description

The City of Kings Mountain Library is seeking a friendly, customer‑focused library assistant to join our team. You will help patrons with circulation, provide readers advisory, and assist with technology support to the public in a busy city library.

Responsibilities include processing materials, registering users, handling fines and payments, assisting with programs, and maintaining library displays. Some evenings and weekends may be required.