Library Assistant, Part time

City-of-Kings-Mountain; Kings Mountain (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

The City of Kings Mountain Library is seeking a friendly, customer‑focused library assistant to join our team. You will help patrons with circulation, provide readers advisory, and assist with technology support to the public in a busy city library.

Responsibilities include processing materials, registering users, handling fines and payments, assisting with programs, and maintaining library displays. Some evenings and weekends may be required.

Qualifications

• High school diploma required; at least one year library experience preferred.
• Excellent customer service skills and ability to handle money.
• Ability to work with the public in a busy library environment.
• Willingness to learn library systems and procedures.

Responsibilities

• Provide excellent customer service in a team-based environment.
• Performs circulation duties including patron registrations, check library materials and equipment in and out; handle fines and fees; process money and make change.
• Prepares and processes books, periodicals, and AV materials; mend damaged items as needed; apply bar codes, labels, and covers.
• Enroll new customers; issue cards; update customer database.
• Provides reader’s advisory, general information service and technology assistance to the public.
• Provide direct intermediate technology support to patrons.
• Direct customers to various parts of the library; assist customers with disabilities.
• Process resource sharing including: sorting, packing and mailing library materials to various libraries throughout North Carolina.
• Answer telephone and provide information; transfer calls or take messages; call customers when needed for library needs.
• Assist in preparing and presenting adult, children’s, teens, and outreach programming; may present program.
• Shelves and maintains assigned section of library.
• Assist patrons with copier, fax, scanning and other library services.

Skills

Customer service

Cash handling

Public service

Typing

Education

High school diploma

Job description

Career Opportunities with City of Kings Mountain

A great place to work.

Careers At City of Kings Mountain

Current job opportunities are posted here as they become available.

*Schedule may fluctuate depending upon library needs*

GENERAL STATEMENT

An employee in this position provides direct customer service in circulation, reader's advisory, technology training and other general library service duties. Work requires significant public contact in a public building. Work is performed in an inside environment generally, but may provide assistance with programming outside. This job is under regular supervision and evaluated for customer service effectiveness and accuracy of work activities.

ESSENTIAL DUTIES AND TASKS

• Provide excellent customer service in a team-based environment
• Performs various library circulation duties: including patron registrations, check library materials and equipment in and out; empty book drops; assesses and accepts fines and fees; handles money and makes change
• Prepares and processes books, periodicals, and audio-visual materials; mend damaged items as needed; apply bar codes, labels, and cover.
• Enroll new customers; issues cards; updates customer data base
• Provides reader’s advisory, general information service and technology assistance to the public both in print and online
• Provide direct intermediate technology support to patrons.
• Direct customers to various parts of the library; assists customers with disabilities
• Process resource sharing including: sorting, packing and mailing library materials to various libraries throughout North Carolina
• Answer telephone and provides information; transfers calls or takes messages; calls customers when needed for library and / or city needs.
• Assist in preparing and presenting adult, children’s, teens, and outreach programming, may present program depending upon the needs of the organization.
• Shelves and maintains assigned section of library.
• Assist patrons with copier, fax, scanning and other library services

ADDITIONAL JOB DUTIES

• Creates and maintains book, art or other displays
• Read English and sort in alphanumeric order
• Learn the Dewey Decimal System
• Work independently and take initiative in completing work assignments
• Use interpersonal skills, common courtesy and tact when dealing with staff members and the public
• Work accurately and efficiently
• Manages time to maximize productivity; including regular on time attendance.
• Some knowledge of the theory and objectives of a public library system
• Use interpersonal skills common courtesy and tact with excellent personalized customer service when dealing with all City staff, volunteers and patrons
• Ability to work collaboratively in a high functioning team environment
• Ability to work collaboratively in a high functioning team environment
• Ability to learn library databases and be able to train the public in their use
• Ability to type accurately at a reasonable rate of speed
• Knowledge of safety procedures and policies
• Ability to handle emergency situations

PHYSICAL REQUIREMENTS

• Must be able to physically perform the basic life operational functions of climbing, stooping, kneeling, crouching, standing, walking, reaching, grasping, fingering, talking, lifting, bending, pushing, pulling, hearing, and repetitive motions. Must be able to push/pull 100 pounds carts and lift boxes weighing up to 25 pounds. Must be able to carry 20 pounds up two flights of stairs.
• Must possess the visual acuity to maintain records, read book spines, count monies, and operate a computer.
• Work is performed primarily indoors though some programming is held off site. Almost all tasks involve continuous standing. May encounter situations that involve behavioral issues. Varied work hours, including weekends and evenings, which may change periodically.

DESIRABLE TRAINING AND EXPERIENCE

Graduation from high school required; at least one year of library experience is preferred.

OTHER REQUIREMENTS

Valid North Carolina Driver’s License.

*This job description is subject to change at any time.