Library Aide - Digital Services

CITY OF TROY in; Troy (MI); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Earned sick time

Paid time off

Personal holiday time

Job summary

The City of Troy's Troy Public Library - Digital Services is seeking a Library Aide to assist patrons with public computers, tablets, and e-readers. You will monitor lab use, enforce policies, and help users resolve tech issues in a friendly, patient manner.

Candidate should have a high school diploma (GED) with college credits and strong communication and customer service skills. Familiarity with Microsoft Office, mobile devices, and library resources is a plus.

Qualifications

• High school diploma or GED plus 60 semester hours or 90 quarter hours of college credits.
• Ability to interact courteously and effectively with the public and staff.
• Proficiency with electronic resources and Microsoft Office.
• Strong written and verbal communication skills.
• Proficiency with multiple devices and platforms (iOS/Android/macOS/Windows).

Responsibilities

• Monitor patrons' use of the library's public computers and enforce the computer use policy.
• Manage patron issues in the computer lab and enforce policies around food, noise, and time.
• Assist technology center patrons and troubleshoot computer hardware and software issues.
• Apply knowledge of technology including laptops, smartphones, tablets, and e-readers.
• Perform related duties as required.

Skills

Customer service

Communication

Technology literacy

Mobile devices

Multiplatform support

Education

High school diploma or GED with 60 semester hours or 90 quarter hours of college credits

Tools

Microsoft Office

OverDrive

Hoopla

Job description

Library Aide - Digital Services (Education)

Library Aide
Troy Public Library - Digital Services
Starting at $17.50/hour
Closing Date: August 3, 2026 at 11:59PM
This position adheres to the Earned Sick Time Act and accrues paid time off
This position offers eight (8) hours of Personal Holiday time each January

The Troy Public Library is an important part of the vibrant, dynamic, and diverse City of Troy which serves an educated and involved community. Being engaged with up-to-date technology is a priority and a value to Library staff, residents, and businesses.

DUTIES

• Monitor patrons' use of the library's public computers and enforce the computer use policy.
• Manage patron issues in the computer lab and enforce all of the policies around that (including food, noise, and time).
• Assist technology center patrons and troubleshoot computer hardware and software issues.
• Apply a full working knowledge of all forms of technology, especially laptops, smartphones, tablets, and e-readers.
• Perform related duties as required.

REQUIREMENTS

• High school degree or GED equivalent and a minimum of sixty (60) semester hours or ninety (90) quarter hours of college credits.
• Applicants with an equivalent combination of training and experience may be considered. Selected candidate(s) must submit proof of educational attainment and official transcripts at time of offer.
• Ability to interact courteously and effectively with the public, library staff, library volunteers, and other City departments.
• Ability to work in a collaborative, dynamic, fast-paced environment, using excellent organizational and time management skills.
• Proficiency with electronic resources, Microsoft Office applications, social networking sites, and mobile technology.
• Excellent written and verbal communication skills.
• Strong customer service experience and skills.
• Proficiency using multiple devices and platforms, including iOS, Android, macOS, and Windows.
• As a condition of employment, the successful candidate must pass a pre-employment physical and drug screen (including marijuana).

PREFERENCES

• Prefer college coursework in Library Science.
• Prefer previous clerical experience and strong keyboarding/data entry skills.
• Strongly prefer recent experience working with the public in a technology support environment.
• Experience with library electronic resources, e.g. OverDrive, Hoopla, and other relevant software.

HOURS

• Part-time; Year-round.
• Average of 20 hours per week; Schedule will include at least one evening shift per week and at least two weekend shifts per month.

AN EQUAL OPPORTUNITY EMPLOYER: The City of Troy is committed to providing equal opportunity employment to all applicants. The City of Troy will consider all qualified applicants for employment regardless of race, religion, color, sex, sexual orientation, gender identity or expression, height, weight, marital status, national origin, age, disability, or veteran status or any other basis protected by federal and state law.