Part-Time Library Tech Aide, Digital Services

CITY OF TROY in; Troy (MI); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Earned sick time

Paid time off

Personal holiday time

Job summary

The City of Troy's Troy Public Library - Digital Services is seeking a Library Aide to assist patrons with public computers, tablets, and e-readers. You will monitor lab use, enforce policies, and help users resolve tech issues in a friendly, patient manner.

Candidate should have a high school diploma (GED) with college credits and strong communication and customer service skills. Familiarity with Microsoft Office, mobile devices, and library resources is a plus.

Qualifications

• High school diploma or GED plus 60 semester hours or 90 quarter hours of college credits.
• Ability to interact courteously and effectively with the public and staff.
• Proficiency with electronic resources and Microsoft Office.
• Strong written and verbal communication skills.
• Proficiency with multiple devices and platforms (iOS/Android/macOS/Windows).

Responsibilities

• Monitor patrons' use of the library's public computers and enforce the computer use policy.
• Manage patron issues in the computer lab and enforce policies around food, noise, and time.
• Assist technology center patrons and troubleshoot computer hardware and software issues.
• Apply knowledge of technology including laptops, smartphones, tablets, and e-readers.
• Perform related duties as required.

Skills

Customer service

Communication

Technology literacy

Mobile devices

Multiplatform support

Education

High school diploma or GED with 60 semester hours or 90 quarter hours of college credits

Tools

Microsoft Office

OverDrive

Hoopla

Job description

The City of Troy's Troy Public Library - Digital Services is seeking a Library Aide to assist patrons with public computers, tablets, and e-readers. You will monitor lab use, enforce policies, and help users resolve tech issues in a friendly, patient manner.

Candidate should have a high school diploma (GED) with college credits and strong communication and customer service skills. Familiarity with Microsoft Office, mobile devices, and library resources is a plus.