Library Access & Security Desk Attendant

uchicago; Chicago (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Benefits package

Job summary

The University of Chicago Library is seeking an Entrance Desk Attendant to welcome patrons, assist with access, answer inquiries, and direct guests to appropriate staff and departments. This role emphasizes customer service, policy communication, and data privacy in a busy academic library environment. Schedule: Monday–Friday, 6:00 a.m.

– 2:00 p.m.; pay range is $17.26–$17.79 hourly. Prior customer service experience and a high school diploma or GED are required; college/university experience

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• One year of general office or clerical experience preferred.
• Previous experience in a college or university preferred.

Responsibilities

• Welcomes and assists patrons and visitors to the Library through the consistent and equitable application of Library policies to ensure excellent customer service to all; provides information about Library and campus resources and services to patrons seeking assistance, including connecting patrons with other library staff as needed.
• Monitors entry systems to ensure valid access for UChicago ID holders and oversees the visitor registration system to facilitate entry for non-affiliated guests. Verifies government-issued photo identification as required by access policies and to issue visitor library credentials. Directs individuals to the ID & Privileges Office as necessary. Denies access to prohibited individuals or as access policies require, alerting and referring to a supervisor as directed.
• Coordinates with library staff for scheduled visitors, monitors visitor calendar, remains knowledgeable and informed about Library events, and communicates information between shifts to colleagues and supervisors.
• Protects and stewards private user data. Uses discretion and sound judgement when sharing private data with first responders and other authorized personnel.
• Reports emergency situations to UCPD and supervisors; in the absence of other staff acts as primary contact with UCPD and fire department. Promptly reports building issues to Library and University Facilities Services.
• Acts as the sole library representative in the building during Extended Study periods. Enforces policies for maintaining a scholarly environment, deescalates situations using empathy, acts as a resource for Allied Universal staff.
• Monitors security cameras. Ensures building security, providing after-hours access to eligible users. Works with Allied security staff and UCPD to secure the building at closing. Ensures building is unlocked promptly at opening.
• Troubleshoots systems and reports issues with electronic doors, databases, entry gates, or visitor pass system to ID & Privileges office, Circulation supervisors, or the Department of Safety & Security as appropriate.

Skills

Customer service

Office experience

Clerical

Education

High school diploma or GED

Tools

Microsoft Office

Web navigation

Visitor management systems

Job description

The University of Chicago Library is seeking an Entrance Desk Attendant to welcome patrons, assist with access, answer inquiries, and direct guests to appropriate staff and departments. This role emphasizes customer service, policy communication, and data privacy in a busy academic library environment. Schedule: Monday–Friday, 6:00 a.m.

– 2:00 p.m.; pay range is $17.26–$17.79 hourly. Prior customer service experience and a high school diploma or GED are required; college/university experience