Access Services Reserves Processing Assistant

uchicago; Chicago (IL); On-site; USD 52,250,000 - 61,007,000; Full time

Benefits offered by this job

Union membership (Local 743)

Job summary

The University of Chicago Library is seeking an Assistant for the D’Angelo Law Library Access Services department to support course reserves processing and circulation operations.

Under supervision, you will process course reserves, communicate with faculty, maintain online lists, and provide excellent customer service at the circulation desk, Tue–Sat, with Mon–Fri shifts during interims. A High School Diploma and related library or customer service experience are required.

Qualifications

• High School Diploma or equivalent required.
• Related library experience or customer service experience preferred.
• Able to learn new computer systems and applications.

Responsibilities

• Process requests for hard copy and electronic course reserves using library system.
• Correspond with faculty/staff to maintain course reserves lists.
• Retrieve materials from stacks for reserves or scanning for electronic reserves.
• Refer missing materials to acquisitions staff for purchase.
• Maintain up-to-date course reserve materials on the library website and at circulation desk.

Skills

Customer service

English communication

Education

High School Diploma

Related library or customer service experience

Tools

Microsoft Office

Adobe Creative Suite

Job description

Department

Library DLL - User Serv - Access Services

About the Department

Widely known as guardian of one of the largest academic library collections in North America, the University of Chicago Library is redefining its role as a provider of services within an increasingly open global knowledge ecosystem. We value open and equitable access to knowledge, freedom of speech and inquiry, and working in partnership within and beyond the UChicago community. We are creating a working environment that embraces innovation and respect and that celebrates and develops staff.

As part of the University of Chicago, we offer a wide variety of strong benefits and programs to academics and staff. From a choice of comprehensive health plan options and wellness programs, short and long-term disability insurance, continuing education opportunities including educational assistance plans, competitive retirement plans and paid time off (vacation, personal and University holidays), we’re committed to providing benefits and a work environment that matters!

Job Information

Job Summary

Under the supervision of the Access Services and Reference Librarian and following departmental guidelines, performs a broad range of library tasks as part of the D’Angelo Law Library Access Services department, including all processing tasks for D’Angelo course reserves. The Assistant opens the Library, the Circulation Desk and Reserves Collections Room Tuesday-Saturday and participates in a rotating schedule for staffing the Circulation Desk. During interims and Summer Quarter, the schedule for this position will change to Monday-Friday.

Responsibilities

• Process requests for hard copy and electronic course reserves material for all Law School courses using the integrated library system and other applications.
• Correspond with Law School faculty and staff to collect and maintain an accurate list of material needed for Law School course reserves.
• Retrieve material from the bookstacks to be processed for reserves and/or scanned for electronic course reserve.
• Refer materials that are missing or not held by the Library to acquisitions staff for purchase.
• Monitor and respond to email reports concerning reserves, and communicate with reserves staff at other campus libraries to address potential problems.
• Maintain an up-to-date list of course reserve materials on the library’s website and in a binder and iPad at the circulation desk.
• Open the circulation desk and reserve room in the morning and provide exceptional customer service during regular shifts at the circulation desk.
• Maintain the library’s exams, faculty memo, and student answers webpage and print archive of exam materials.
• Perform other duties as assigned.

Competencies

• Manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with patrons, staff, faculty, students and others.
• Communicate effectively in English, both orally and in writing.
• Identify priorities.
• Work effectively with supervisor and as a part of a team.
• Flexibility and adaptability in managing tasks to meet changes in procedures, processes, and technology.

Education, Experience, or Certifications

Education

• High School Diploma or equivalent required.

Experience

• Related library experience or an equivalent combination of position-related experience and education required.
• Significant related customer service experience within a library, retail, or similar environment required.
• Experience working with a variety of computer systems and applications preferred.

Technical Knowledge or Skills

• Ability to learn and adapt to a variety of new computer systems and applications required.
• Experience with Library automated systems preferred.
• Experience using Microsoft Office Suite and Adobe Creative Suite preferred.

Working Conditions and Physical Requirements

• Ability to sit or stand for long periods; ability to shelve and retrieve book and other library materials; position requires lifting, carrying, pushing, pulling, and reaching.
• Ability to move and lift up to 50 lbs. and push loaded book trucks, ability to handle large and oversized volumes; frequent use of a computer.
• Ability to use computers extensively for 4 hours or more.

Pay Range

• $19.45 - $22.71 per hour

Required Documents

• Resume
• References (3)

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.

Benefit Eligibility

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.

Pay Rate Type

Hourly

Pay Range

$19.45 - $22.71

Scheduled Weekly Hours

37.5

Union

024- Local 743, I.B.T. Clerical

Job is Exempt

No

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Date

2026-10-06

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history.A conviction does not automatically preclude University employment.Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.