Entrance/Exit Control Attendant

University of Chicago; United States; On-site; USD 24,000 - 25,000; Full time

Job summary

The University of Chicago Library is seeking an Entrance Desk Attendant to greet patrons, explain library policies, and manage access for UChicago IDs and guests. You will coordinate with staff, support visitors, and help maintain a secure and welcoming environment.

Responsibilities include monitoring entry systems, verifying IDs, guiding visitors, and reporting issues to the appropriate offices. Strong customer service and discretion are essential for this role.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• One year of general office or clerical experience preferred.
• Previous experience in a college or university preferred.
• Knowledge of Microsoft Office; ability to navigate web-based systems; ability to learn a range of position-related software applications.

Responsibilities

• Welcomes and assists patrons with consistent application of Library policies.
• Monitors entry systems for valid access for UChicago ID holders.
• Verifies government-issued photo ID and issues visitor credentials.
• Directs visitors to appropriate offices and resources as needed.
• Maintains building security and cooperates with Allied Universal staff and UCPD.

Skills

Customer service

Attention to detail

Communication

Empathy

Discretion

Education

High school diploma or GED

Tools

Microsoft Office

Web-based systems

Position-related software

Job description

Department Library C & A - Access Serv - Entry Control

About the Department

As a center of intense intellectual inquiry, the University of Chicago Library aspires to be the most dynamic research and learning environment in the world, supporting the University’s commitment to research and teaching and to using its intellectual resources to help solve the world’s problems. Even as we continue to focus on building and preserving our renowned collections, the Library is assuming new roles that are vital to research, innovation, and learning at the University. In the process, we are leveraging the deep expertise of Library staff, developing services that support new avenues of research, and expanding access to and preservation of scholarly resources in ways that advance the goals of the University community and the needs of the next generation of scholars.

Job Information

Job Summary: Reporting to the Head of Regenstein Circulation and Building Resources, the Regenstein Library Entrance Desk Attendant performs clerical duties and is responsible for welcoming patrons and visitors, assisting with access, answering inquiries, directing to other library departments or staff as necessary, explaining Library policy to patrons, and building and data security. The Entrance Desk Attendant must be able to handle high and low levels of activity while providing exceptional customer service to all Library patrons and visitors.

Schedule

Monday - Friday, 6:00 a.m. – 2:00 p.m.

Responsibilities

• Welcomes and assists patrons and visitors to the Library through the consistent and equitable application of Library policies to ensure excellent customer service to all; provides information about Library and campus resources and services to patrons seeking assistance, including connecting patrons with other library staff as needed.
• Monitors entry systems to ensure valid access for UChicago ID holders and oversees the visitor registration system to facilitate entry for non-affiliated guests.
• Verifies government-issued photo identification as required by access policies and to issue visitor library credentials.
• Directs individuals to the ID & Privileges Office as necessary.
• Denies access to prohibited individuals or as access policies require, alerting and referring to a supervisor as directed.
• Coordinates with library staff for scheduled visitors, monitors visitor calendar, remains knowledgeable and informed about Library events, and communicates information between shifts to colleagues and supervisors.
• Protects and stewards private user data.
• Uses discretion and sound judgement when sharing private data with first responders and other authorized personnel.
• Reports emergency situations to UCPD and supervisors; in the absence of other staff acts as primary contact with UCPD and fire department.
• Promptly reports building issues to Library and University Facilities Services.
• Acts as the sole library representative in the building during Extended Study periods.
• Enforces policies for maintaining a scholarly environment, deescalates situations using empathy, acts as a resource for Allied Universal staff.
• Monitors security cameras.
• Ensures building security, providing after-hours access to eligible users.
• Works with Allied security staff and UCPD to secure the building at closing.
• Ensures building is unlocked promptly at opening.
• Troubleshoots systems and reports issues with electronic doors, databases, entry gates, or visitor pass system to ID & Privileges office, Circulation supervisors, or the Department of Safety & Security as appropriate.

Competencies

• Display emotional intelligence.
• Excellent attention to detail.
• Ability to work both independently and collaboratively as part of a diverse team, multitask, and work with frequent interruptions.
• Identify priorities and resolve or refer problems.
• Communicate clearly and effectively while displaying courtesy, empathy, and diplomacy.
• Ability to identify, respond to, and refer problems while exercising discretion and sound judgment.
• Ability to serve patrons and articulate library policies with clarity, consistency, patience, and empathy.

Education, Experience, or Certifications

Education

High school diploma from an accredited institution or a GED certificate required.

Experience

Previous customer service experience required. One year of general office or clerical experience preferred. Previous experience in a college or university preferred.

Technical Knowledge or Skills

Knowledge and experience using Microsoft Office. Ability to navigate web-based systems. Ability to learn a range of position-related software applications.

Working Conditions and Physical Requirements

• Ability to bend, crouch, or stoop.
• Ability to hear, including making fine discriminations in sound.
• Ability to see, including color, depth perception, or clarity.
• Ability to sit and use a computer for 4 hours or more.
• Ability to make repetitive wrist, hand, or finger movements.
• Ability to work independently during early morning or late night hours in a large academic library when other staff are not present.
• Ability to work late evening and weekend hours.

Required Documents

• Resume
• Professional References (3)

Benefit Eligibility Yes

Union 024- Local 743, I.B.T. Clerical Job is Exempt

No Drug Test Required No Health Screen Required No Motor Vehicle Record Inquiry Required

Pay Rate Type Hourly Pay Range $17.26 - $17.79 The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Scheduled Weekly Hours 40

No Posting Date 2026-08-14

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form. All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case‑by‑case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position. The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637. The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world. We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government.