Casualty Supervisor

Trexis Insurance; Franklin (TN); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Annual performance bonus

Health, dental, vision, life insurance

401(k) plan

Paid time off

Disability insurance

Flexible work from home

Travel opportunities

Job summary

Trexis Insurance seeks a Casualty Supervisor to lead the adjusting unit, supervise staff, audit work, and drive timely claim resolution. You will interview, hire and train new personnel, conduct performance reviews, and ensure customer satisfaction while handling escalation calls.

The role may require overnight travel to meet remote staff and offers flexible work-from-home options, plus a comprehensive benefits package including health and retirement plans.

Qualifications

• College degree is preferred, however, a candidate with over 5 years Personal Lines Auto adjusting experience and previous supervisory experience will be considered.
• Minimum of 5 years Personal Lines adjusting experience including handling large loss OR litigation claims with strong adjusting and negotiation skills.
• General office skills including faxing, copying and filing. Proficient in typing.
• Good oral and written communication skills including the ability to deal with all levels of people.
• Above average research skills, ability to gather data and present ideas at a level commensurate with the intended audience.

Responsibilities

• Supervise adjusting staff, control workflows of unit Audit work product
• Conduct performance review/evaluations of unit staff
• Interview, hire and train new personnel
• Responsible for all performance in the unit including adjusters reporting through a Team Leader within the unit.
• Ensure timely handling and closure of the Unit’s claims by ensuring the adjusters make contacts, investigate and resolve their claims correctly and quickly.
• Responsible for maximizing customer satisfaction. To achieve this, they are expected to handle complaint calls in a timely manner each day which and minimize all Insurance Department inquiries and complaints which requires an ability to work independently with little hands-on supervision.

Job description

JOB SUMMARY

We are seeking a highly motivated and experienced Casualty Supervisor to join our team. The ideal candidate will be responsible for supervising adjusting staff, controlling workflows, auditing work products, conducting performance reviews, interviewing, hiring, and training new personnel. The Casualty Supervisor will ensure timely handling and closure of claims, maximize customer satisfaction, and handle complaint calls independently.

RESPONSIBILITIES

Supervise adjusting staff, control workflows of unit Audit work product

Conduct performance review/evaluations of unit staff

Interview, hire and train new personnel

Responsible for all performance in the unit including adjusters reporting through a Team Leader within the unit.

Ensure timely handling and closure of the Unit’s claims by ensuring the adjusters make contacts, investigate and resolve their claims correctly and quickly.

Responsible for maximizing customer satisfaction. To achieve this, they are expected to handle complaint calls in a timely manner each day which and minimize all Insurance Department inquiries and complaints which requires an ability to work independently with little hands-on supervision.

QUALIFICATIONS

College degree is preferred, however, a candidate with over 5 years Personal Lines Auto adjusting experience and previous supervisory experience will be considered.

Minimum of 5 years Personal Lines adjusting experience including handling large loss OR litigation claims with strong adjusting and negotiation skills.

General office skills including faxing, copying and filing. Proficient in typing.

Good oral and written communication skills including the ability to deal with all levels of people.

Above average research skills, ability to gather data and present ideas at a level commensurate with the intended audience.

Benefits/Perks

• Opportunity for annual performance bonus
• Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan
• Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
• Short-term and long-term disability
• Flexible Healthcare and Childcare spending accounts for tax savings
• Opportunities for advancement
• Continuous training and support throughout your career
• Overnight travel is occasionally required to meet with remote staff members in other states and/or to attend depositions, mediations, or trials.
• Flexible work from home options available.