Liability Complex Claims Specialist

Central Mutual Insurance Company; Dublin (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Join a forward-thinking company as a Liability Complex Claims Specialist, where you'll tackle challenging claims in a dynamic environment. This role offers the chance to investigate and negotiate complex liability claims while collaborating with various stakeholders. You'll be part of a dedicated team that values integrity, relationships, and excellence, ensuring that every day presents new challenges and opportunities for growth. If you thrive in a fast-paced setting and are passionate about customer service, this is the perfect opportunity to showcase your skills and make a significant impact in the industry.

Qualifications

• 4+ years of insurance experience handling complex claims.
• Must maintain appropriate state adjuster licenses.

Responsibilities

• Investigate and resolve high complexity claims over $250,000.
• Develop rapport with agency force, insureds, and claimants.

Skills

Analytical Skills

Problem-Solving Skills

Negotiation Skills

Interpersonal Skills

Customer Service Skills

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Risk Management

Tools

Claims Management Software

Job description

Tuesday, January 28, 2025

Location: Hybrid work model in any of the following offices: Waltham, MA; Irving, TX; Van Wert, OH; Dublin, OH

We are a team of employees who are passionate about delivering best-in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships, and Excellence in all aspects of our work.

Our employees have the opportunity to fully utilize their talents and bring their best selves. We believe that who you are is just as important as what you do!

Are you an individual that likes to be challenged and enjoys an environment where every day is not the same? Do you have the technical skills to handle an array of personal and general liability complex claims in litigation? Are you a person who thrives in a team environment but can also work independently? If the answer is yes to all of the above, then this is the job for you!

The Liability Complex Claims Specialist role will be an exciting and rewarding position. You will have the opportunity to showcase your knowledge in the areas of primary and excess casualty, construction, environmental tort, employee practice liability, and class action litigation. Come be a part of the Central Claims TEAM (Together Everyone Accomplishes More) today!

How You’ll Make an Impact

• Investigate, evaluate, negotiate, and resolve claims with exposures of $250,000 or more, which signify the most complex in coverage and severity, representing the company’s largest damage exposures.
• Technical responsibilities may include management of primary casualty, umbrella/excess casualty, construction, construction defect, environmental/pollution/toxic tort, traumatic brain injuries, fatalities, disfigurement/amputation, liquor liability, abuse/sexual offenses, employee practice liability, and class action litigation.
• Develop and maintain excellent rapport with our agency force, insureds, claimants, experts, attorneys, and internal customers.
• Attend depositions, mediations, settlement conferences, and trials as needed.
• Provide proactive customer service throughout the life of the file by appropriately setting expectations, building rapport, and responding to requests timely.
• Contribute to Team NPS results.
• Monitor and collaborate with defense counsel on the development of litigation and resolution strategy throughout the litigation process.
• Thoroughly review defense costs in an effort to control expenses.
• Set accurate reserves in a timely manner, continually reviewed in the context of ultimate probable exposure.
• Comply with Best Practice Playbook.
• Manage paid losses appropriately; pay what is fair and owed, settle claims at the optimal time in the life of the claim file.
• Demonstrate effective and efficient file management through swift resolution of files that warrant settlement.
• Retain approved or preferred suppliers whenever possible and properly manage non-legal expenses.
• Participate in company-wide Large Loss Roundtables and provide technical regional guidance to CORE associates.
• Report to senior management and underwriters on claims trends and developments.

What You’ll Bring

• Must possess or secure and maintain appropriate state adjuster licenses and continuing education credits.
• Bachelor’s Degree in Business Administration, Risk Management, or related field and 4 years of insurance experience, including the handling of high complexity, high severity claims.
• Or 6 years of insurance experience, including the handling of high complexity, high severity claims.
• Adjudicate highly authority complex claims at the highest authority limits on assignments reflecting the highest degree of technical complexity in liability and litigated claims, potentially with major impact on departmental results.
• Ability to travel overnight up to 20%.
• Preferred Qualifications:
• Litigation and Mediation Management experience.
• Experience in transportation, construction, manufacturing, real estate, employee practice liability, and small business.
• Possess analytical and problem-solving skills.
• Ability to investigate and evaluate complex liability claims.
• Ability to analyze available information and make effective decisions.
• Ability to evaluate damages and negotiate fair settlements.
• Possess excellent organizational and written communication skills, including negotiation, presentation, and influence skills.
• Excellent customer service and interpersonal skills, able to work with clients and business partners in a professional manner.

Work Authorization
Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J, or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information.

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