Complex Claims Senior Resolution Specialist - Casualty Northeast

The Liberty Mutual Foundation; Marlton (NJ); Hybrid; USD 65,000 - 95,000; Full time

Job summary

An established industry player is seeking a Senior Claims Resolution Specialist to join their Personal Lines Casualty Complex team. This role involves investigating and resolving complex auto and homeowner’s claims while ensuring compliance with coverage and liability standards. The ideal candidate will possess strong analytical and negotiation skills, with a proven track record in handling high-exposure claims. The company values diversity and offers a supportive environment where employees can thrive. If you are passionate about making a difference and excel in a collaborative setting, this opportunity is perfect for you.

Benefits

Flexible time off

Comprehensive benefits

Ongoing learning opportunities

Qualifications

• Deep knowledge of coverage, liability, and complex claims procedures.
• Ability to handle high-technical and complex claims effectively.

Responsibilities

• Manage and resolve auto and homeowner’s casualty claims within authority limits.
• Identify suspicious claims for SIU referral and prepare for trials.

Skills

Analytical Skills

Negotiation Skills

Communication Skills

Investigative Skills

Education

Bachelor's Degree

7+ years of related experience

Job description

Pay Philosophy

The typical starting salary range for this role is determined by factors such as skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value across the national market and offers opportunities for growth as employees develop within the role. Some roles at Liberty Mutual include a compensation plan that may feature commissions and/or bonuses, varying based on multiple factors outlined in the role's compensation plan.

Description

Liberty Mutual is hiring a Senior Claims Resolution Specialist for the Personal Lines Casualty Complex team, covering the Northeast Region for auto and homeowner’s casualty claims. This role involves investigating, evaluating, and resolving cases, including high-exposure or complex coverage and liability issues. The position requires working autonomously within prescribed authority limits and handling claims involving severe injuries.

This role is eligible for a sign-on bonus of up to $2,500 after 90 days for external candidates with an active All-Lines Adjuster license in Florida or Texas, with documentation and continuing education requirements.

Preference is given to candidates residing within Eastern or Central Time Zones. In-office attendance is required twice a month if within 50 miles of a Hub location. Training is essential for success, and attendance and engagement are mandatory.

The salary range posted reflects varied pay scales across Liberty Mutual regions, evaluated against your background and qualifications. We are considering candidates for three positions based on experience:

• Senior Claims Resolution Specialist II: Accrue 1.5 flexible time off days per month, up to 15 per year.
• Senior Claims Resolution Specialist III: Accrue 2 days per month, up to 20 per year.

Responsibilities

• Manage, investigate, and resolve auto and homeowner’s casualty claims, including evaluating coverage, liability, damages, and settling claims within authority limits. Recommend resolutions exceeding authority to management.
• Identify suspicious claims for SIU referral and opportunities for subrogation.
• Prepare for and attend trials, hearings, and conferences; report status to management.
• Consult with trial counsel and prepare reports.
• Communicate with policyholders, witnesses, and claimants; gather information and advise on actions.
• Respond to inquiries and ensure reserves are adequate, recommending increases when necessary.
• Manage the security of financial and claim information.
• Oversee practices and billing of outside and in-house counsel.
• Assist in regulatory matters and participate in special projects or mentoring as directed.

Preferred Qualifications

• 5+ years litigation experience.
• Expertise in handling complex personal lines claims involving severe or catastrophic injuries and fatalities.

Qualifications

• Deep knowledge of coverage, liability, and complex claims procedures.
• Ability to handle high-technical and complex claims effectively.
• Knowledge of applicable state and federal laws.
• Strong communication, interpersonal, analytical, investigative, and negotiation skills.
• Bachelor's degree or equivalent experience with at least 7 years of related experience.
• Ability to obtain necessary licensing.

About Us

Liberty Mutual is committed to fostering an inclusive environment where employees from diverse backgrounds can thrive. We offer comprehensive benefits, ongoing learning opportunities, and a supportive community. We believe progress happens when people feel secure, and we aim to support our employees both professionally and personally.

We value integrity, hard work, and commitment, and prioritize your well-being through our benefits. Learn more at https://LMI.co/Benefits. We are an equal opportunity employer and do not tolerate discrimination based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other protected basis.