Liability Claims Specialist

Connecticut Interlocal Risk Management Agency (CIRMA); New Haven (CT); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Diverse culture

Comprehensive benefits

Flexible schedule

Pension plan

Vacation and tuition support

Job summary

CIRMA is seeking a Liability Claim Specialist to join our Liability Claims team. You will manage complex claims for Connecticut cities, towns, boards of education, and local public agencies, performing detailed investigations and communicating findings to policyholders.

You will negotiate settlements, draft coverage letters, and coordinate with internal teams and reinsurers as needed. This role emphasizes exceptional customer service, timely responses, and collaborative problem-solving within a

Qualifications

• Experience handling auto, general liability, property damage and professional liability claims.
• Proven ability to conduct thorough first- and third-party investigations.
• Strong negotiation skills resulting in cost-effective resolutions.

Responsibilities

• Process and resolve assigned complex claims efficiently.
• Document material facts and follow CIRMA’s liability claims procedures.
• Draft coverage letters to CIRMA policyholders and manage cross-claim communications.
• Lead or participate in claim reviews, mediations, and settlement conferences.

Skills

Liability knowledge

Investigation

Negotiation

Communication

Customer service

Collaboration

Time management

Job description

You belong at CIRMA.We are seeking a Liability Claim Specialist to join our Liability Claims team. You will provide best-in-class municipal claims handling to Connecticut cities and towns, boards of education, and local public agencies.

Diversity in thought and opportunity. Collaborative culture. Camaraderie and shared responsibility. That’s CIRMA. Our delivery of innovative, industry-leading insurance products and services has made CIRMA Connecticut’s number one choice for municipal insurance coverage. For more than 40 years, CIRMA has provided an unmatched alternative to the commercial insurance market by focusing on our members’ satisfaction and loss reduction through deep experience in claim and risk management. Our employees’ commitment to excellence drives CIRMA’s success. We, in turn, are committed to theirs.

CIRMA aims to empower our municipalities to manage risk better in an ever-changing environment. We deliver on our promise by empowering our employees to thrive in a diverse, equitable, and inclusive workplace where integrity and excellence are valued, providing the freedom to contribute to the Connecticut communities we serve. We remain dedicated to cultivating and promoting an inclusive and diverse environment where all employees feel fully engaged and included in our business and purpose: building safer, stronger communities where we all live, learn, and work.

What you’re applying for:

• CIRMA seeks a Liability Claims Specialist to ensure the efficient processing and resolution of assigned complex claims. You will be responsible for obtaining and documenting material claim facts consistent with CIRMA’s in-house liability claims handling procedures and conducting detailed first- and third-party claim investigations to make liability determinations based on municipal statutory legal defenses and immunities. The Liability Claims Specialist will make timely assessments based on their findings and draft appropriate coverage letters to CIRMA policyholders. Qualified candidates must effectively manage pending complex claims across several lines of business (including auto, general, and professional lines of liability) and relating to multiple professions, including law enforcement, school leaders, and public officials. Candidates should also demonstrate superior customer service skills and the ability to work collaboratively.

TO BE SUCCESSFUL IN THIS ROLE, YOU’LL NEED TO BRING THE FOLLOWING SKILLS TO THE TABLE:

• Knowledge of auto and general liability, property damage, bodily injury, and professional lines insurance coverages.
• Ability to handle a variety of claims.
• Ability to strategize early settlement opportunities.
• Working knowledge of federal and Connecticut state court processes and procedures.
• Proven ability to effectively negotiate claims, resulting in cost-effective resolutions.
• Participation in virtual and in-person claim reviews, settlement conferences, and mediations.
• Ability to present claims at internal roundtable discussions and Advisory Committee meetings.
• Strong time management skills and timely responses to external communications (phone/email).

YOU’LL ALSO NEED THE FOLLOWING ATTRIBUTES:

• 5 years experience handling a variety of liability claims. Public entity claims handling experience is a plus.
• Excellent oral and written communication skills. Sound decision-making skill set.
• Assessing exposures and adequacy of claim reserves.
• Reporting severe, high-exposure claims to CIRMA’s reinsurer based on applicable Reinsurer Reportable Guidelines.

CIRMA’S PHILOSOPHY IS TO PROVIDE EXEMPLARY COMPENSATION PACKAGES TO ITS EMPLOYEES. WE OFFER COMPETITIVE SALARIES AND COMPREHENSIVE BENEFIT PACKAGES, INCLUDING:

• Diverse and inclusive culture.
• Paid health, dental, life, vision, and long-term disability insurance plans.
• Flexible schedules and healthy work/life balance.
• Generous 401 pension plan without employee contributions.
• Paid vacation and holiday time / Tuition reimbursement / Employer-paid staff development and training programs.