Liability Claims Specialist (Remote)

Creative Risk Solutions; Iowa, Northern (LA, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Parental Leave

Tuition Reimbursement

401k Profit Sharing

Generous time off

Volunteer time off

Diversity Day / Inclusion programs

Merit increases & promotions

Discretionary bonus

Job summary

Creative Risk Solutions is seeking a Liability Claims Specialist to join our team. You will review coverage for commercial auto and general liability claims, adjudicate, investigate bodily injury claims, and negotiate settlements.

This role requires 5+ years of adjusting property and casualty claims, an active state adjuster license, and knowledge of state regulations. We offer mentorship and opportunities to advance within CRS.

Qualifications

• Education: High school diploma; college degree preferred.
• Designations encouraged, such as AIC and CPCU.
• Licensing: Active state adjuster license required or the ability to acquire within three months of hire.
• Experience: 5+ years of adjusting property and casualty claims; agency experience preferred.

Responsibilities

• Review coverage for commercial auto and general liability claims.
• Adjudicate claims, investigate bodily injury/liability claims, and negotiate settlements using Best Practices for Claims.
• Maintain accurate loss information and establish/maintain reserves within authority.
• Research and respond to questions from insureds, claimants, agency partners, and carriers.
• Monitor and control litigated claims, ensuring timely responses and protection of insureds' and carriers' interests.
• Participate in claim reviews and Risk Control Workshops.
• Identify and pursue subrogation and report fraud when applicable.
• Train and mentor Liability Claims Specialists I and II.

Skills

General liability knowledge

Auto liability knowledge

Claims processing

Subrogation

Negotiation

Regulatory compliance

Education

High school diploma

College degree preferred

AIC or CPCU

Job description

Step into a role where your client service expertise makes a meaningful impact. We are looking to add a Liability Claims Specialist to join our Creative Risk Solutions team. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients.

Essential Responsibilities

• Review coverage for commercial auto and general liability claims.
• Adjudicate claims, investigate bodily injury/liability claims, and negotiate settlements using "Best Practices for Claims."
• Maintain accurate loss information and establish/maintain reserves within authority.
• Research and respond to questions and complaints from insureds, claimants, agency partners, and carriers.
• Monitor and control litigated claims, ensuring timely responses and protection of insureds' and carriers' interests.
• Participate in claim reviews and Risk Control Workshops.
• Identify and pursue subrogation and report fraud when applicable.
• Train and mentor Liability Claims Specialists I and II.

Qualifications

Education: High school diploma; college degree preferred.

Technical designations encouraged, such as AIC and CPCU.

Licensing: Active state specific adjusters license required or the ability to acquire license within three months of hire.

Experience: 5+ years of adjusting property and casualty claims. Prior agency involvement preferred.

Skills & Technical Competencies

Knowledge of both general and auto liability coverages, claims processing procedures, perform complex mathematical calculations, ability to learn multiple state insurance regulations and pass state licensing exams.

Understand and apply claims principles, practices, and insurance coverage interpretation for consulting, evaluating, and resolving claims.

Contributes to workflows while utilizing resources to deliver a world-class client experience and ensure compliance.

Fosters relationships by understanding relevant parties, prioritizing problem-solving, and collaborating to deliver impactful solutions.

Here’s a little bit about us

Creative Risk Solutions is a leading provider of innovative risk management solutions. We specialize in delivering customized claims management, loss control, and risk consulting services to our clients. Our team is dedicated to excellence, integrity, and creating value for our clients through proactive risk management strategies.

In addition to being great at what you do, we place a high emphasis on building a best-in‑class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization’s success by effectively influencing and uplifting team members.

Benefits

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• Inclusion & Belonging Programs — Holmes Murphy is committed to celebrating every employee’s unique potential. Through inclusion and belonging initiatives, titled Uniquely United, not only do we offer employees a paid Diversity Day time-off option, but we also have a Uniquely United Committee, Employee Resource Groups, and development programs to advance our culture of belonging.
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money.

Holmes Murphy & Associates is an Equal Opportunity Employer.

At Creative Risk Solutions, we don’t settle for the status quo. We solve problems, build relationships, and take pride in doing the right thing (even when it’s the hard thing). If you're passionate about helping people, being part of something bigger, and bringing your best every day, we just might be your team.

At CRS, we invest in curious minds and committed teammates. Through hands‑on learning, mentorship, and ongoing development opportunities, we support your growth, wherever it leads. This is a place where you can shape your role and make your mark.

We believe great work should be recognized and rewarded. Our 401(k)-profit share is one of the ways we celebrate wins, shared with all employees, no matter where you are in your journey.

We take time off seriously. From Celebrate Day (your birthday!) to Volunteer Time Off, Health Matters Day, and paid parental leave, we make space for life beyond the office, because balance fuels our best work. Strong relationships drive strong results. That’s why we put people first, clients and coworkers alike. At CRS, our culture is rooted in respect, collaboration, and real connection. We believe a supportive team makes all the difference, and we work hard to make sure every employee feels that every day.

Join us and discover why there really is no place like CRS!