Liability Claims Representative

Wynen's; Madison (WI); On-site; USD 55,000 - 90,000; Full time

Job summary

Wynen's seeks an experienced claims professional to investigate and manage non-attorney-represented bodily injury auto claims in Madison, WI. You will review coverage, evaluate liability and damages, and establish appropriate reserves, negotiating settlements when appropriate.

Excellent analytical abilities, strong communication, and meticulous documentation are essential to ensure defensible decisions and compliant claim handling within company standards.

Qualifications

• Experience evaluating liability, damages, and policy coverage.
• Strong documentation and reserve-setting skills.
• Negotiation abilities to settle claims within company standards.
• Excellent customer communication and empathy.
• Knowledge of auto claims practices and regulatory guidelines.

Responsibilities

• Review policy coverage and facts to determine exposure.
• Assess liability and damages and set reserves.
• Negotiate settlements in line with standards and regulations.
• Document investigations, findings, and rationale clearly.
• Provide timely, empathetic updates to claimants.
• Ensure claims handling complies with applicable laws and internal guidelines.

Skills

Analytical skills

Negotiation

Attention to detail

Empathetic communication

Auto claims knowledge

Job description

Role Summary

Investigate and manage non-attorney-represented bodily injury auto claims. Review available coverage, evaluate liability and damages, and establish appropriate claim reserves. Conduct negotiations to reach settlement while ensuring decisions are well-documented and defensible.

Key Duties

• Review policy coverage and claim facts to determine coverage and exposure.
• Assess liability and damages, including setting and updating reserves.
• Negotiate settlements in line with company standards and regulatory requirements.
• Document investigations, findings, and decision rationale clearly.
• Provide timely, empathetic communication and customer updates.
• Ensure all claims handling complies with applicable laws and internal guidelines.

Qualifications & Skills

• Strong analytical skills for evaluating liability, damages, and coverage.
• Sound judgment and attention to detail for reserve setting and documentation.
• Effective negotiation and problem-solving abilities.
• Professional, empathetic customer communication.
• Working knowledge of auto claims practices, compliance expectations, and regulations.