Senior Casualty Claims Specialist, Attorney Represented - Southeast

Liberty Mutual Group; Suwanee (GA); On-site; USD 60,000 - 75,000; Full time

Job summary

Liberty Mutual Group in Suwanee, GA seeks an experienced claims adjuster to manage personal auto casualty claims from intake to resolution. You will evaluate coverage, liability, damages, and settle claims within authority while coordinating with policyholders, witnesses, and claimants.

You will refer complex cases to SIU when needed, support trial preparation, and maintain accurate reserves and file documentation.

Qualifications

• Strong written and oral communications skills required.
• Good interpersonal, analytical, investigative, and negotiation skills required.
• Experience handling Litigated Third-Party Auto Casualty Claims.
• Experience handling UM/UIM Claims.
• 1+ years Personal Lines Third-Party Auto Casualty Experience.
• 1+ years Attorney Represented Experience.
• Bachelor's degree or equivalent experience and 12-18 months of related experience.
• Ability to obtain proper licensing as required.

Responsibilities

• Investigates and resolves claims within prescribed authority levels.
• Evaluates coverage, liability, and damages for settlements.
• Communicates with policyholders, witnesses, and claimants to gather information.
• Prepares for trials, conferences, and reports; coordinates with trial counsel and Home Office.

Skills

Communication skills

Negotiation skills

Analytical abilities

Investigation skills

Customer service experience

Education

Bachelor's degree or equivalent experience

Job description

Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Accountable for security of financial processing of claims, as well as security information contained in claims files. Updates files and provides comprehensive reports as required. Responsible for managing the practices and billing activities of outside and in-house counsel. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

• 1+ years Personal Lines Third-Party Auto Casualty Experience.
• 1+ years Attorney Represented Experience.
• Experience handling Litigated Third-Party Auto Casualty Claims.
• Experience handling Uninsured and Underinsured Motorist (UM/UIM) Claims.
• Strong written and oral communications skills required.
• Good interpersonal, analytical, investigative, and negotiation skills required.
• Customer service experience preferred.
• Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience.
• Ability to obtain proper licensing as required.