Liability Adjuster II

AAMGA AssuranceAmerica Managing General Agency, LLC; Atlanta (GA); On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

Premium healthcare plans

Group life and AD&D insurance

401(k) employer match

Paid time off

Educational assistance

Engagement events

Job summary

AssuranceAmerica is seeking a Liability Adjuster II to manage a caseload of complex liability and auto claims with autonomy and supervisor guidance as needed.

You will investigate coverage, liability and damages, assess exposure, and negotiate settlements while ensuring proper documentation and compliance with guidelines.

Qualifications

• Strong communication skills for verbal and written formats.
• Detail-oriented with ability to multi-task across claims.
• Motivated, collaborative, and goal-focused.
• Experience handling auto claims and liability issues is preferred.

Responsibilities

• Conduct thorough investigations and evaluations of coverage, liability, and damages across all lines of personal automobile insurance.
• Accurately assess exposure and evaluate injury claims based on facts and damages.
• Negotiate timely settlements and obtain documentation to support claim resolution.
• Manage low-complexity, attorney-represented injury claims with sound judgement and adherence to guidelines.
• Maintain reserves and adhere to company reserving philosophy for pending exposures.
• Meet file handling goals and perform diary reviews and 1:1 closing ratio targets.
• Utilize underwriting and policy systems as needed and participate in ongoing training.

Skills

Excellent communication skills

Attention to detail

Team orientation

Results-driven

Education

Bachelor's degree or equivalent

Job description

JOIN THE ASSURANCEAMERICA TEAM

Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team. For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences, skills, and backgrounds.

LIABILITY ADJUSTER II

The Liability Adjuster II is responsible for managing a caseload of complex liability and coverage claims, including those involving minor bodily injuries. This role requires the execution of thorough investigations to gather all necessary facts, along with a strong understanding of policy language to ensure accurate and timely coverage and liability determinations. While working with a degree of autonomy, the Adjuster will collaborate with their supervisor for guidance on more nuanced or high-exposure cases.

ABOUT THE ROLE

• Conduct thorough investigations and evaluations of coverage, liability, and damages across all lines of personal automobile insurance.
• Accurately assess exposure and evaluate injury claims in a fair, consistent, and equitable manner based on the facts and extent of damages.
• Negotiate timely and appropriate settlements, ensuring all required documentation is obtained to support proper claim resolution and closure.
• Manage low-complexity, attorney-represented injury claims with sound judgement and attention to detail, maintaining compliance with internal guidelines and industry standards.
• Control expenses and adhere to company reserving philosophy by maintaining proper reserves on all pending claims/potential exposures.
• Meet and maintain general file handling goals and procedures as outlined by the company including maintaining a 1:1 closing ratio and status on diary reviews.
• Properly utilize underwriting and policy systems and understand its features and functionality, as needed.
• Attend any available seminars and classes applicable to this position and the skills required to meet the job duties and responsibilities.
• Continually ask questions and have a desire to develop additional skills to better investigate and evaluate claims.

ABOUT YOU

• Excellent communication skills with demonstrative ease with both verbal and written formats.
• Attention to detail and ability to multi-task.
• A high degree of motivation and team orientation.
• Direct, results driven, and dedicated to the success of the business and each other.

REQUIRED

• Minimum three years of experience handling auto claims.
• Minimum of two years of experience handling complex liability and coverage issues and unrepresented bodily injury cases.

PREFERRED

• Bachelor's degree or equivalent.
• Non-standard experience.
• Adjuster's license in relevant state or the ability to obtain one quickly.
• Bilingual (English-Spanish).

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to navigate various departments of the organization's physical premises.

ABOUT US

We are direct, results-driven, and dedicated to the success of our business and each other. We are a diverse group of thinkers and doers. We offer many opportunities to grow in your professional skills and career. We fight homelessness by directing 5% of our earnings from each policy we sell to organizations that help those in need. We call it our Generous Policy.

WHAT WE OFFER

• Premium healthcare plans: All full-time Associates and part-time Associates working a regular schedule of 30 hours, or more, are eligible for benefits including Medical, Dental, Vision, Voluntary Life, Flexible Spending Accounts, and a Health Savings Account.
• Employer Paid Benefits: We enroll all eligible Associates in Group Life and AD&D Insurance, Short- and Long-Term Disability Plans, Employee Assistance Program, Travel Assist, and the Benefit Resource Card which includes Teladoc, Pet Insurance and Health Advocate.
• Additional Benefits: 401(k) Employer Match: All full-time and part-time Associates over age 21 are eligible to participate in the 401(k) Savings Plan. AssuranceAmerica will match 100% of the first 4% of an Associate's contributions.
• Engagement Events: We make time for fun activities that strengthen Associate relationships in all our locations.
• Annual Learning Credit: Want to learn something new? We'll reimburse you for approved educational assistance.
• Time Off: Paid Time Off (PTO), Parental Leave Pay, Volunteer Time Off (VTO), Bereavement Pay, Military Leave Pay, and Jury Duty Pay.