Liability Adjuster II

AAMGA AssuranceAmerica Managing General Agency, LLC; Town of Florida (NY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

AssuranceAmerica is seeking an experienced Liability Adjuster II to manage auto liability claims from first notice of loss through resolution while delivering an exceptional customer experience. The role requires at least one year of claims handling experience, strong communication, and the ability to navigate policy language to make informed decisions.

Preferred qualifications include bilingual Spanish/English and an adjuster license where required.

Qualifications

• At least one year of automobile claims handling experience.
• Spanish-English bilingual skills are a plus.
• Adjuster's license or ability to obtain one, where required.

Responsibilities

• Manage your own portfolio of auto liability claims from first notice of loss through resolution.
• Interview insureds, claimants, witnesses, and other involved parties.
• Evaluate coverage, liability, damages, and potential injury exposure.
• Negotiate fair and timely claim settlements.
• Deliver clear, timely communication that builds trust with customers.

Skills

Confident communication with customers

Decision making

Organization

Ownership

Collaborative

Continuous learning

Education

Bachelor's degree or equivalent experience

Job description

MIAMI BASED POSITION! Make an Impact. Own Your Work. Grow Your Career. At AssuranceAmerica, claims is more than resolving accidents—it's helping people move forward after the unexpected. As a Liability Adjuster II, you'll investigate claims, make informed decisions, negotiate fair outcomes, and guide customers through one of the most important moments they'll have with our company. If you're looking for a place where your work matters, your ideas are valued, and your career can continue to grow, we'd love to meet you. Why AssuranceAmerica? We're large enough to offer opportunity, yet small enough for your contributions to make a real impact. Here, you'll find: Meaningful work that challenges you every day. Leaders who invest in your development. Opportunities to expand your technical and leadership skills. A collaborative team that celebrates success and supports one another. A company committed to giving back through our Generous Policy, directing 5% of our earnings to organizations fighting homelessness.

What You'll Do

You'll manage your own portfolio of auto liability claims from first notice of loss through resolution while delivering an exceptional customer experience.

• Investigate automobile accidents by gathering facts and reviewing evidence.
• Interview insureds, claimants, witnesses, and other involved parties.
• Evaluate coverage, liability, damages, and potential injury exposure.
• Make sound claim decisions based on policy language and the facts of each loss.
• Negotiate fair and timely claim settlements.
• Manage claim reserves and maintain accurate claim documentation.
• Identify complex claim issues and collaborate with internal partners when needed.
• Deliver clear, timely communication that builds trust with customers.
• Balance quality, productivity, and customer service while managing an active caseload.
• Continue developing your claims expertise through coaching, training, and ongoing professional development.
• Every claim is different, giving you the opportunity to strengthen your investigative, analytical, negotiation, and decision-making skills every day.

What We're Looking For

We're looking for professionals who enjoy solving problems, thinking critically, and making a difference for customers.

• Have at least one year of automobile claims handling experience.
• Communicate confidently with customers and business partners.
• Make thoughtful decisions based on facts and policy language.
• Stay organized while managing multiple priorities.
• Take ownership of your work and follow through.
• Thrive in a collaborative, fast-paced environment.
• Are committed to continuous learning and professional growth.

Preferred Qualifications

• Bachelor's degree or equivalent experience.
• Experience handling non-standard automobile claims.
• Adjuster's license or the ability to obtain one, where required.
• Spanish-English bilingual skills.

Benefits That Support Your Success

We believe investing in our associates is one of the best investments we can make. Our benefits include:

• Competitive compensation.
• Medical, dental, and vision coverage.
• Company-paid life insurance and disability benefits.
• 401(k) with a 100% company match on the first 4% of eligible contributions.
• Paid time off, volunteer time off, parental leave, and company holidays.
• Annual learning reimbursement to support your professional development.
• Employee Assistance Program and wellness resources.
• Team events that strengthen relationships and celebrate success.

Build More Than a Career The best adjusters never stop learning. At AssuranceAmerica, you'll have the opportunity to sharpen your technical expertise, expand your leadership skills, and build a career with a company that believes your growth drives our success. We strive for excellence in how we serve our policy holders and agents, and have since we opened our doors in 1998. We believe in creating a culture where all associates have a chance to learn and grow. We also take part in directing 5% of our earnings to fight homelessness, which gives hope with every policy purchased. We're grateful for the team we've created and the values we stand behind. We've pledged to be direct, results driven, and dedicated to the success of our business and each other.