Liability Adjuster I/II

AssuranceAmerica; Tampa (FL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Learning reimbursement

Job summary

AssuranceAmerica is seeking a Liability Adjuster I/II to manage auto liability claims from notice through resolution, delivering an exceptional customer experience.

You will investigate accidents, interview involved parties, evaluate coverage and liability, and negotiate fair settlements while maintaining thorough documentation. Growth through coaching and training is emphasized.

Qualifications

• One year of automobile claims handling experience.
• Confident communication with customers and business partners.
• Make thoughtful decisions based on facts and policy language.
• Stay organized while managing multiple priorities.
• Take ownership of your work and pursue growth.

Responsibilities

• Investigate automobile accidents by gathering facts and reviewing evidence.
• Interview insureds, claimants, witnesses, and other involved parties.
• Evaluate coverage, liability, damages, and potential injury exposure.
• Make sound claim decisions based on policy language and the facts of each loss.
• Negotiate fair and timely claim settlements.
• Manage claim reserves and maintain accurate claim documentation.

Skills

Automobile claims handling

Customer communication

Organizational skills

Education

Bachelor's degree or equivalent experience

Job description

Make an Impact. Own Your Work. Grow Your Career.

At AssuranceAmerica, claims is more than resolving accidents—it's helping people move forward after the unexpected.

As a Liability Adjuster I/II, you'll investigate claims, make informed decisions, negotiate fair outcomes, and guide customers through one of the most important moments they'll have with our company.

If you're looking for a place where your work matters, your ideas are valued, and your career can continue to grow, we'd love to meet you.

Why AssuranceAmerica?

We're large enough to offer opportunity, yet small enough for your contributions to make a real impact.

Here, You'll Find

• Meaningful work that challenges you every day.
• Leaders who invest in your development.
• Opportunities to expand your technical and leadership skills.
• A collaborative team that celebrates success and supports one another.
• A company committed to giving back through our Generous Policy, directing 5% of our earnings to organizations fighting homelessness.

What You'll Do

You'll manage your own portfolio of auto liability claims from first notice of loss through resolution while delivering an exceptional customer experience.

In This Role, You'll

• Investigate automobile accidents by gathering facts and reviewing evidence.
• Interview insureds, claimants, witnesses, and other involved parties.
• Evaluate coverage, liability, damages, and potential injury exposure.
• Make sound claim decisions based on policy language and the facts of each loss.
• Negotiate fair and timely claim settlements.
• Manage claim reserves and maintain accurate claim documentation.
• Identify complex claim issues and collaborate with internal partners when needed.
• Deliver clear, timely communication that builds trust with customers.
• Balance quality, productivity, and customer service while managing an active caseload.
• Continue developing your claims expertise through coaching, training, and ongoing professional development.

Every claim is different, giving you the opportunity to strengthen your investigative, analytical, negotiation, and decision-making skills every day.

What We're Looking For

We're looking for professionals who enjoy solving problems, thinking critically, and making a difference for customers.

You’ll Be a Great Fit If You

• Have at least one year of automobile claims handling experience.
• Communicate confidently with customers and business partners.
• Make thoughtful decisions based on facts and policy language.
• Stay organized while managing multiple priorities.
• Take ownership of your work and follow through.
• Thrive in a collaborative, fast-paced environment.
• Are committed to continuous learning and professional growth.

Preferred Qualifications

• Bachelor's degree or equivalent experience.
• Experience handling non-standard automobile claims.
• Adjuster's license or the ability to obtain one, where required.
• Spanish-English bilingual skills.

Benefits That Support Your Success

We believe investing in our associates is one of the best investments we can make.

Our Benefits Include

• Competitive compensation.
• Medical, dental, and vision coverage.
• Company-paid life insurance and disability benefits.
• 401(k) with a 100% company match on the first 4% of eligible contributions.
• Paid time off, volunteer time off, parental leave, and company holidays.
• Annual learning reimbursement to support your professional development.
• Employee Assistance Program and wellness resources.
• Team events that strengthen relationships and celebrate success.

Build More Than a Career

The best adjusters never stop learning.

At AssuranceAmerica, you'll have the opportunity to sharpen your technical expertise, expand your leadership skills, and build a career with a company that believes your growth drives our success.

If you're ready to take the next step in your claims career, we'd love to hear from you. Apply today and discover what your future can look like at AssuranceAmerica.