Lexus Technology Specialist

mileone; Wilmington (DE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Traditional healthcare

Training

Career advancement

Financial benefits

Employee Purchase Program

Next Mile scholarship program for you/

Employee Assistance Program

Job summary

Lexus of Wilmington is seeking a Vehicle Technology Specialist to bridge technology and customer experience. You’ll educate customers on vehicle features, coordinate with Sales and Service teams, and support post-delivery engagement through our CRM tools.

Join a family of brands under MileOne Autogroup, with comprehensive training and a clear path for career advancement in a fast-paced, customer-centric environment.

Qualifications

• Excellent verbal and written communication skills for customer interactions.
• Track record of delivering outstanding customer service and loyalty.
• Able to work in a process-driven environment with attention to detail.

Responsibilities

• Serve as a dedicated customer advocate to build brand loyalty.
• Acquire and stay up to date with product knowledge to present features and benefits.
• Act as liaison between customers and Sales, Service, F&I and Parts.
• Use CRM for follow-up communications, email marketing, and customer training videos.
• Assist sales to track and review customer interactions to improve CSI.
• Perform other duties as assigned.

Skills

Communication

Customer service

Attention to detail

High energy

MS Office

Flexibility

Professionalism

Education

High school diploma or GED

Tools

CRM software

Job description

Job Description

Lexus of Wilmington is excited to introduce an innovative new opportunity for a Vehicle Technology Specialist -a customer-focused role designed for someone who enjoys technology, connecting with people, and making their experience exceptional. Forget the pressure of traditional sales! As a Vehicle Technology Specialist, you'll become a trusted resource for our customers, helping them understand the technology, features, and capabilities of their Lexus while supporting both our Sales and Service teams. You'll receive comprehensive training, build valuable automotive knowledge, and have a clear path for career growth. If you're a self-starter who loves learning, has a passion for delivering outstanding customer service, and is ready to build a career with a company that invests in its people, this could be the opportunity you've been looking for! Ready to put your passion for technology and people to work? Join Lexus of Wilmington and help us create an exceptional Lexus experience-one customer at a time!

Essential Duties:

• Serve as a dedicated customer advocate, playing a crucial role in shaping the customer experience to build brand loyalty
• Acquire and stay up to date with product knowledge on vehicles and technology, to provide comprehensive presentations that demonstrate the \"Features and Benefits\" of the purchased vehicle, during delivery and the post-delivery \"Encore\" interaction
• Act as a liaison between the customers and the respective in-store departments including: Sales, Service, F&I and Parts
• Utilize creative marketing and communication strategies in follow-up communication with customers through our CRM system, including email marketing and creating customer training videos
• Assist sales to track and review customer interactions to strive to increase Customer Satisfaction Index (CSI) scores
• Responsible for other duties as assigned and/or required by business need

Qualifications:

• Demonstrated strong verbal and written communication skills to confidently interact with customers; be approachable, a good listener and empathetic
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results through superior customer service skills
• Ability to work well in a process-driven environment, attention to detail is a must
• Great attitude with a high-energy personality
• 1 year in an upscale, retail or customer-centric environment preferred
• Professional appearance and outstanding work ethic
• High school diploma or GED required
• Must have clean driving record with no more than two moving violations
• Basic MS Office knowledge, computer software, internet proficiency and general mathematic skills
• Ability to work flexible schedule, nights and weekends included

Employee Advantage:

• traditional healthcare
• training
• career advancement
• financial benefits
• Employee Purchase Program
• Next Mile scholarship program for employees and family members
• Employee Assistance Program

We call it the MileOne Employee Advantage! In addition to the benefits above, MileOne Autogroup offers various programs for employees and families.

MileOne Autogroup is an equal opportunity employer, and we maintain a drug‑free work environment.

Certain positions require the use of mobile‑based authentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne's applicable technology and information security requirements, which includes access to a compatible mobile device and the use of MileOne-approved authentication or security applications.

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