Lexus Delivery Specialist - Park Place Lexus Grapevine

Asbury; Grapevine (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Paid training

Stock equity grant

Insurance plans

401k with company match

Tuition assistance

Employee discounts

Job summary

Asbury is seeking a Lexus Delivery Specialist in Grapevine, TX to expertly demonstrate in-car technology and personalize each vehicle delivery. You will educate customers on navigation, entertainment, safety and performance features, ensuring a flawless handover and exceeding expectations.

You will also support sales and service teams by explaining tech details, addressing questions, and tailoring the experience to each customer’s knowledge and priorities.

Qualifications

• Ability to clearly demonstrate and explain high technology features to customers.
• Must be 18+ years of age and have a valid Driver’s License.

Responsibilities

• Ensure pre-delivery checklist requirements are met.
• Program personalized settings prior to delivery.
• Assess customer knowledge and priorities to personalize each delivery.
• Explain and demonstrate vehicle features and technology to the customer.
• Follow up with customers after delivery for outstanding questions or second deliveries if needed.
• Address and resolve customer inquiries/concerns pertaining to vehicle technology issues.
• Deliver a delightful Lexus experience with each delivery.
• Assist sales and service staff in explaining and demonstrating technology to customers.
• Troubleshoot vehicle technology features.

Skills

Customer service

Teaching

Technical troubleshooting

Communication

Driver's license

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry?

As a Lexus Delivery Specialist, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.

We are looking for a strong, energetic, people-focused Lexus Delivery Specialist
who will help us redefine the car-buying experience.

The role of a Lexus Delivery Specialist is to be the on-site expert who uses great teaching skills to clearly demonstrate and explain high technology features like navigation systems, entertainment/communication systems, and advanced safety and performance features to the customer. This individual will provide personalized “how to operate “information to the customer. This individual will ensure a flawless delivery while exceeding customer’s expectation.

• Ensure that vehicles have met all pre-delivery checklist requirements
• Program personalized settings prior to customer delivery
• Assess customer knowledge and priorities to personalize each delivery
• Explain and demonstrate vehicle features and technology, focusing on customer comfort level and retention
• Follow up with customer after delivery to answer and outstanding questions or conduct a second delivery if needed/requested
• Address and resolve customer inquiries/concerns pertaining to vehicle technology issues
• Deliver a delightful Lexus experience each and every time
• Assist the sales and service staff on how to properly explain and demonstrate technology to a customer
• Troubleshoot vehicle technology features
• Must be at least eighteen years of age
• Must have a valid Driver’s License
• Must pass pre-employment screens (background and drug test)

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock equity grant awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 8 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional advantages:

• Employee assistance program
• Employee discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities

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