Sales Experience Manager (Sales Consultant) - Park Place Lexus Grapevine

Asbury; Grapevine (TX); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays and paid time off

Paid training

Stock awards for select staff

Job summary

Asbury is seeking an Automotive Sales Advisor to respond to online and in-store customer inquiries, guiding buyers through the initial to final steps of the vehicle purchase. The role emphasizes relationship building, follow-up, and delivering exceptional guest experiences in a fast-paced environment.

The ideal candidate will leverage the Asbury selling process, maintain professional appearance, and use CRM tools to nurture customer networks.

Qualifications

• Must be at least 18 years old.
• Valid driver’s license.
• Pass pre-employment screenings (background & drug test).
• Prior automotive sales, retail, or customer service experience a plus.
• Bi-lingual is a plus.

Responsibilities

• Respond to online vehicle inquiries via phone and email.
• Identify customer needs using the Asbury selling process.
• Build rapport and referrals to expand customer network.
• Answer internet leads and provide pricing information.
• Schedule and confirm sales appointments; follow up with customers.
• Conduct test drives and vehicle walk-arounds with customers.
• Work with customers from first contact through final sale.
• Maintain professional attire and appearance.

Skills

Customer service

Sales skills

Communication

CRM software

Multitasking

Tools

CRM software

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Sales Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The Sales Consultant's primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-lineutilizing phone and email methods. The Sale Consultant works with customers who visit the store directly taking them through the initialbuying process through to the final sale.

• Contacting and communicating with customers to identify needs using the Asburyselling process
• Build rapport with customers to build a base of referrals to establish customer network
• Answer internet leads with in the stores required time and email product information with pricing
• Answer sales phone calls and set appointments for customers
• Confirm appointments
• Make outbound phone calls to follow up with customers on inquiry, after the sale, and for repeat business
• Conduct test drives and vehicle walk arounds with customer
• Work with the customer from start to finish throughout the buying process
• Must have motivation to be successful
• Exhibitgreat customer service skills
• Must be able to create and maintain customer relationships
• Strong computer & phone skills
• Experience utilizing and maintaininga customer relations management database
• Prior automotive sales or retail experience, customer service, call center, or business developmentexperience a plus
• Maintain professional business attire and appearance
• Bi-lingual is always a plus
• Self-motivated and a team player
• Must be a minimumof eighteen years of age
• Must have a valid Driver's License
• Must be able to pass pre-employment screenings (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities