Lexus Delivery Specialist

Fields Auto Group; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading automotive dealership in Jacksonville is seeking a Lexus Delivery Specialist to enhance customer experience through exceptional service and technology support. This entry-level role involves assisting customers with vehicle technology and ensuring they understand their new vehicles' features. Ideal candidates should be patient, enjoy working with people, and have a clean driving record. The position offers full-time employment with a focus on personal growth and customer satisfaction.

Benefits

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Discounts on products and services

Saturdays Lunches

Sundays off

Qualifications

• Enjoy working with people and technology.
• Clean driving record required.

Responsibilities

• Assist on the service drive to resolve vehicle technology issues.
• Provide an exceptional Lexus experience in all guest interactions.

Skills

Patience

Customer Service

Technical Knowledge

Job description

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Fields Auto Group is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

What We Offer

• Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services, Sundays off

Job Responsibilities

• Assist on the service drive to resolve concerns about vehicle technology issues
• Troubleshoot vehicle technology and system features
• Master product knowledge on all vehicles
• Provide an exceptional Lexus experience in all guest interactions
• Work closely with new Lexus owners teaching them about the safety and comfort features of their new purchase, everything from Apple CarPlay to Blind Spot Monitors
• Determine the best teaching method for each guest, considering that people learn and retain information in different ways. Encourage hands-on practice and have guests try it themselves
• Ask effective questions to get to the root of the situation and personalize your explanations
• Use all resources and applications to assist in technology information support
• Maintain a collection of technology information and resources to assist in explanations
• Provide resources for guests and follow up as appropriate

Job Qualifications

• Clean driving record
• Enjoy working with people and technology
• Patience for explaining technical vehicle features to guests that are not "tech savvy"
• Self-motivation during downtime
• Willingness to travel throughout the NE Florida region
• Proper phone etiquette

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger and reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand and walk. The employee must regularly lift and/or move up to 20 pounds.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Distribution and Supply Chain

Industries

• Truck Transportation