Level II IT Support Analyst — Desktop & Mobile (Law Firm)

1872 Consulting; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

1872 Consulting's Century City office in Los Angeles is seeking a User Support Analyst (Level II Desktop Support) to provide hands-on IT support to attorneys and staff, onsite and remotely.

You'll troubleshoot hardware, software, connectivity and mobile devices, image Windows 11 machines, manage assets in ServiceNow, and assist with office moves. The role requires 2–5 years of Level II support, Windows 11 and Microsoft 365 expertise, with Intune/MDM and VoIP experience.

Qualifications

• 2–5 years of hands-on Level II, deskside or end-user support.
• Strong Windows 11 and Microsoft 365 support skills.
• Enterprise imaging experience for Windows computers.
• Smartphone support with Intune or other MDM preferred.
• VoIP and remote access support experience.
• Availability for occasional after-hours work.

Responsibilities

• Resolve desktop, laptop, software, network and mobile device issues in person and remotely
• Image, reimage and configure Windows 11 computers; handle hardware moves and refreshes
• Support iPhone and Android devices, VoIP phones, Zoom and Citrix remote access tools
• Track IT assets, manage warranty repairs with vendors and document work in ServiceNow
• Support upgrades, office moves and special events

Skills

Level II support

Deskside support

Windows 11

Microsoft 365

MDM/Intune

VoIP support

Remote access support

Customer service

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Citrix

Microsoft Intune

Job description

1872 Consulting's Century City office in Los Angeles is seeking a User Support Analyst (Level II Desktop Support) to provide hands-on IT support to attorneys and staff, onsite and remotely.

You'll troubleshoot hardware, software, connectivity and mobile devices, image Windows 11 machines, manage assets in ServiceNow, and assist with office moves. The role requires 2–5 years of Level II support, Windows 11 and Microsoft 365 expertise, with Intune/MDM and VoIP experience.